SHAMAR FORBES
Broken Arrow
Summary
Seasoned Class A CDL Tanker Driver/ Tow Truck Operator with expertise in operating large vehicles, managing logistical challenges and adhering to safety regulations. Skilled in timely delivery of goods, efficient route planning and maintenance of transportation equipment. Demonstrated ability to contribute positively to team dynamics, maintain high customer satisfaction levels and uphold company policies. Proven track record in promoting a safe working environment while consistently meeting deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Class A CDL Tanker Driver
On call Services & Rentals
Tulsa
05.2025 - Current
- Conducted pre-trip and post-trip inspections for vehicle safety compliance.
- Maintained accurate logs of driving hours and cargo details.
- Maintained vehicle cleanliness and inspected for safety compliance.
- Adhered to all federal and state transportation regulations consistently.
- Trained new drivers on safety protocols and operational procedures effectively.
- Reported any mechanical issues or damage to vehicles immediately upon discovery.
- Adhered to state laws regarding weight limits for vehicles carrying hazardous materials.
- Performed pre-trip inspections, including checking fluid levels, brakes, tires and lights.
- Operated water hauling trucks to transport water to various locations.
- Performed minor repairs on trucks, trailers, and other related equipment.
- Performed regular maintenance checks on pumps, hoses, valves, and other related equipment.
Cdl tow truck wrecker
Swinks towing
Simi Valley
05.2024 - 04.2025
- Operated tow truck for vehicle recovery and roadside assistance.
- Communicated with dispatch to coordinate timely service calls.
- Conducted safety inspections on equipment before each shift.
- Assisted customers with vehicle access and towing arrangements.
- Maintained accurate logs of service calls and vehicle conditions.
- Collaborated with local law enforcement during accident recovery operations.
- Ensured proper securing of vehicles for safe transport to destination.
- Transported vehicles from accident scenes to repair shops or storage lots.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
- Checked chains, cables, straps, and winches for proper operation and safety purposes.
CDL Delivery Driver
A & B Distributors
Tulsa
01.2023 - 04.2024
- Achieved high levels of customer service excellence through prompt issue resolution and attention to detail.
- Strengthened customer relationships by supporting special requests or last-minute changes. Performs all rotation & merchandising delivery functions as directed.
- Completed Oklahoma Regional deliveries on-schedule by planning good routes and efficiently completing transfers.
- Maximized load capacity by efficiently organizing cargo according to weight distribution guidelines.
- Improved customer satisfaction by providing timely and efficient delivery services.
- Organized paperwork efficiently, including invoices, delivery confirmations, and payment receipts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Regional Fleet Manager
Paschall Truck Lines Inc.
Jonesboro
09.2021 - 01.2023
- Monitored call center call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to representatives.
- Optimized fleet utilization by implementing a dynamic scheduling system that maximized vehicle availability during peak demand periods.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support. Reduced average handle time through the implementation of effective call handling techniques.
- Developed performance metrics to monitor driver productivity, leading to increased efficiency across the region.
- Managed a diverse team of drivers and support staff, fostering a professional work environment focused on achieving operational targets.
- Collaborated with cross-functional teams to optimize route planning and improve delivery times.
Online Grocery Associate
Walmart
Jonesboro
10.2018 - 08.2021
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer service and customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes. Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Worked productively with customers to meet order requirements and service expectations.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Cooperated closely with in-store departments to ensure seamless integration of online grocery operations within the overall store ecosystem.
Customer Service Line Server
Qdoba
Tulsa
06.2017 - 09.2018
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area. Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Monitored food quality, discarding items that did not meet company or health code standards.
- Consistently met or exceeded performance expectations and received positive feedback from management on my work ethic, attitude, and quality of service.
- Cleaned and sanitized surfaces, tools and equipment.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Restocked condiments, beverages and utensils per expected use levels. Served food according to temperature, safety and presentation guidelines.
- Provided exemplary service to students, staff, and visitors. Addressed customer complaints and inquiries to verify satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Associate of Arts - Business
Arkansas State University
Jonesboro, ARSkills
- Tow Truck Operator
- AS400 Software
- Microsoft Office
- Samsara Software
- CDL A Certified Driver
- Call Control
- Appointment Coordination
- Customer Service
- Data Entry
- Inbound phone calls
- Quality Control
- Technical Support
- Route Planning
- Delivery schedule oversight
- Fleet Management
- Dispatch software
- Dispatch Coordination
- Schedule Management
- Updating logs
- Teamwork and Collaboration
Certification
Certified CDL Driver
Timeline
Class A CDL Tanker Driver
On call Services & Rentals
05.2025 - Current
Cdl tow truck wrecker
Swinks towing
05.2024 - 04.2025
CDL Delivery Driver
A & B Distributors
01.2023 - 04.2024
Regional Fleet Manager
Paschall Truck Lines Inc.
09.2021 - 01.2023
Online Grocery Associate
Walmart
10.2018 - 08.2021
Customer Service Line Server
Qdoba
06.2017 - 09.2018
Associate of Arts - Business
Arkansas State University