Shamar Hooper
Hackensack,USA
Summary
Experienced in coordinating administrative tasks and maintaining organized office environments. Strong organizational skills enhance office efficiency and support team operations. Proven track record of effective communication and multitasking. Adept at meeting diverse administrative needs.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Innovative Design Engenuity Agency
11.2024 - Current
- Ensured accurate record-keeping with diligent data entry using Microsoft excel for vital company information such as Incoming products and outgoing products
- Organized and shipped out inventory sent from different clients.
- Build and maintain relationships with different clients
- Daily Communication with other colleagues and clients using Microsoft teams
- Carefully maintained good time management to get tasks done on time and efficiently
- Made sure all products sent in were ready to test upon receiving them
- Notify other departments via Microsoft teams if any office supplies needed to be restocked
- Maintained Office tidiness by doing daily cleanups and check ups at the end of every work day
Customer Support Specialist
David Yurman
10.2022 - 10.2024
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally
- Streamlined support processes for increased efficiency and reduced response times
- Developed strong relationships with clients, resulting in repeat business and positive feedback
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome
- Collect all necessary new client onboarding documents and set up new clients within our platform
- Investigated customer complaints regarding product quality or service rendered
- Responded to customer emails and phone calls promptly, courteously, and professionally
- Provided client Support during product launches by answering pre-sale inquiries from customers
- Managed client accounts in a timely and efficient manner while keeping our clients updated accordingly
Data Entry Coordinator
Hudson Corporation
02.2018 - 09.2022
- Coordinate with vendors and service providers to keep all payments up to date and resolve any issues
- Collect all necessary vendor onboarding documents and set up new vendors in the AP platform
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error
- Organized files, meal vouchers, and receipts according to established procedures for easy retrieval
- Scanned documents into appropriate databases for storage purposes
- Maintained and managed clients confidential and sensitive documents
- Collaborated with other departments to resolve issues regarding incorrect data entries
- Created/maintained capital expenditure binder & FF&E reimbursement requests for lenders
- Paid vendors by verifying federal id numbers; scheduled and prepared checks; resolved purchase order, contract, invoice, or payment discrepancies and documentation; insured credit is received for outstanding memos; issued stop-payments or purchase order amendments
- Assist with processing of employee travel expense reimbursements
Regional Account Manager
Vivacity Management
06.2017 - 01.2018
- Enhanced client satisfaction by proactively addressing concerns and implementing customized solutions
- Achieved regional sales targets by developing strategic plans and executing effective account management practices
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution
- Created presentations to demonstrate product features and benefits to potential customers
- Conducted weekly meetings with account representatives to review performance, address issues, and develop strategies for improvement
- Resolved customer complaints regarding product quality, delivery timelines, or service issues
Education
Bachelor of Science - Business Administration
Curry College
Milton, MA05-2022
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Excel
- Microsoft outlook
- Microsoft Word
- Time management
- Customer and client relations
- Computer proficiency
- File organization
- Accounts payable and receivable
- Accuracy and attention to detail
- Expert JavaScript
- Payroll processing
- MS office suite
- Quickbooks
- Invoice processing
- Microsoft PowerPoint
- Google sheets
- Data accuracy
- Problem-solving
- Error identification
- Document Scanning
- Salesforce CRM
- Microsoft Teams
- Pivot tables
- Flexible and adaptable
- Deadline oriented
Timeline
Administrative Assistant
Innovative Design Engenuity Agency
11.2024 - Current
Customer Support Specialist
David Yurman
10.2022 - 10.2024
Data Entry Coordinator
Hudson Corporation
02.2018 - 09.2022
Regional Account Manager
Vivacity Management
06.2017 - 01.2018
Bachelor of Science - Business Administration
Curry College
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