SHAMAR MATHEWS
Phoeniz,Az
Summary
Dedicated Crisis Intervention Officer with expertise in risk assessment and incident response. Proficient in customer service, surveillance, access control, and emergency preparedness. Strong communication skills developed through collaboration with staff, guests, vendors, and law enforcement. Committed to enhancing safety and security through technology and strategic crisis management.
Overview
21
21
years of professional experience
Work History
Crisis Intervention Officer
Banner Health
11.2021 - Current
- Monitored client progress over time through regular assessments of their physical, emotional, social, cognitive, and behavioral functioning.
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Performed routine checks of doors, windows, and gates for security breaches.
- Patrolled assigned areas on foot or in a vehicle to monitor safety and security of personnel and property.
- Enforced safety and security regulations to protect property and personnel.
- Performed routine checks of fire alarms, door locks, lighting systems and surveillance equipment for proper functioning.
- Maintained and securely retained series of keys, controlling access to locked areas.
- Secured exits and entrances at end of operations, controlling access to building.
- Assisted employees with various tasks including lockouts, escorts and lost items retrieval.
- Investigated suspicious activity or possessions to safeguard assets and protect employees and guests.
- Able to utilize effective de-escalation techniques to prevent potential harm or injury.
- Accustomed to working with diverse populations from various backgrounds.
- Demonstrated ability to remain calm and composed in high-stress situations.
- Trained in AVADE level III
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Reduced crisis response time by implementing streamlined communication protocols between team members.
- Conducted regular patrols to deter unauthorized activities and maintain order.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
Behavioral Health Technician
Valleywise Behavioral Health
10.2020 - 11.2021
- Strengthened client relationships through respectful, professional interactions.
- Ensured accurate documentation of assessments and treatment plans for clients.
- Delivered compassionate care to individuals facing mental health and substance use challenges.
- Maintained HIPAA compliance while handling sensitive client information and medical histories.
- Employed de-escalation techniques to manage aggressive client behaviors safely.
- Monitored patient behavior, reporting significant changes to medical staff promptly.
Behavioral Health Specialist
UPC Connections Arizona
07.2018 - 10.2020
- Attended weekly team meetings to discuss cases and collaborate on strategies for client success.
- Developed strong interpersonal skills while interacting with clients in a respectful and professional manner.
- Maintained accurate documentation of client progress, assessments, treatment plans, and other related records.
- Demonstrated ability to provide compassionate, patient-centered care and support to individuals with mental health and substance use disorders.
- Established a therapeutic relationship with assigned patients.
- Adhered to all HIPAA regulations regarding confidentiality and privacy when handling sensitive information about clients' medical histories or diagnoses.
- Assisted in the development of therapeutic strategies that promote positive behavior change among clients.
- Utilized de-escalation techniques to safely manage difficult or aggressive behaviors from clients.
- Provided crisis intervention services to clients experiencing behavioral health crises.
- Provided care and monitoring of patients in seclusion or restraint.
- Participated in restraining combative patients as necessary.
- Facilitated group therapy sessions for multiple clients at once.
- Participated in regular clinical supervision meetings with supervisors to discuss client progress and any areas needing improvement.
- Implemented evidence-based practices such as Cognitive Behavioral Therapy when working with clients.
- Actively sought out additional resources for clients who needed more intensive levels of care than what was available within the organization.
Senior Behavioral Health Technician
Quail Run Behavioral Health
07.2015 - 07.2018
- Demonstrated ability to provide compassionate, patient-centered care and support to individuals with mental health and substance use disorders.
- Developed strong interpersonal skills while interacting with clients in a respectful and professional manner.
- Maintained accurate documentation of client progress, assessments, treatment plans, and other related records.
- Adhered to all HIPAA regulations regarding confidentiality and privacy when handling sensitive information about clients' medical histories or diagnoses.
- Established a therapeutic relationship with assigned patients.
- Assisted in the development of therapeutic strategies that promote positive behavior change among clients.
- Provided psychoeducation on topics such as stress management, anger management, coping skills building.
- Utilized de-escalation techniques to safely manage difficult or aggressive behaviors from clients.
- Reported any changes in the patient's condition and suggested modifications to the treatment plan.
- Assisted in the development of individualized service plans for clients based on their needs and preferences.
- Provided crisis intervention services to clients experiencing behavioral health crises.
- Provided care and monitoring of patients in seclusion or restraint.
- Collaborated with multidisciplinary teams such as psychiatrists, psychologists, social workers, case managers. to ensure comprehensive care for each client.
- Participated in restraining combative patients as necessary.
- Participated in regular clinical supervision meetings with supervisors to discuss client progress and any areas needing improvement.
- Facilitated group therapy sessions for multiple clients at once.
Behavioral Health Specialist
Florence Crittendon Services
09.2013 - 06.2015
- Promoted emotional well-being by facilitating individual and group therapy sessions.
- Coordinated engaging activities, enhancing social interaction among residents.
- Improved residents' quality of life through tailored care plan implementation.
- Supported daily living activities, fostering residents' personal development and independence.
- Managed timely medication administration, maintaining accurate records for multiple residents.
- Transported clients to appointments and events, adhering to a structured schedule.
Sergeant
Arizona Department of Juvenile Corrections
01.2005 - 08.2013
- Coached other officers on proper use of force techniques when handling difficult inmates.
- Developed and implemented training programs for new correctional officers to ensure safety protocols were followed.
- Assisted in developing strategies for reducing recidivism rates through proactive approaches such as rehabilitation programming.
- Enforced rules, regulations, and policies governing inmate behavior in accordance with applicable laws.
- Conducted regular inspections of the facility to identify potential security risks and implement corrective action plans.
- Monitored daily activities of inmates to ensure compliance with established guidelines.
- Provided guidance and direction to subordinate officers in order to maintain a safe and secure environment.
- Investigated incidents within the institution and prepared detailed reports outlining findings.
- Demonstrated ability to handle difficult inmates in a professional and effective manner.
- Administered daily counts of inmates and documented for recordkeeping.
- Enforced institutional rules through verbal warnings, written reports or physical intervention as needed.
- Performed observation duties in housing units to ensure compliance with rules and regulations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Monitored inmate behavior, addressing conflicts and promoting a positive environment.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
Education
Bachelor of Science (B.S.) - Cyber Security Candidate
The University of Arizona Global
Tucson, AZ, US08.2026
Associate of Arts - General Studies
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ05-2002
Skills
- Crisis Intervention Training
- Superior Customer Service
- Safety and Security
- Report Writing
- Microsoft Excel
- Critical Thinking
- Microsoft Word
- Report preparation
- Cultural awareness
- Information verification
- Emergency response
- Public speaking
- Rule enforcement
- Search and seizure
- Evidence storage
- Team collaboration
- Safety protocols
- Crisis intervention
- Surveillance techniques
- De-escalation techniques
- Patrol techniques
- Reporting and documentation
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Multitasking Abilities
- Problem-solving
- Decision-making
- Time management
- Written communication
- Powerpoint
- AVADE
Timeline
Crisis Intervention Officer
Banner Health
11.2021 - Current
Behavioral Health Technician
Valleywise Behavioral Health
10.2020 - 11.2021
Behavioral Health Specialist
UPC Connections Arizona
07.2018 - 10.2020
Senior Behavioral Health Technician
Quail Run Behavioral Health
07.2015 - 07.2018
Behavioral Health Specialist
Florence Crittendon Services
09.2013 - 06.2015
Sergeant
Arizona Department of Juvenile Corrections
01.2005 - 08.2013
Bachelor of Science (B.S.) - Cyber Security Candidate
The University of Arizona Global
Associate of Arts - General Studies
Maricopa Community Colleges, Paradise Valley Community College