Shamar Owens
Syracuse,NY
Summary
Driven Field Engineer with a proven track record at Gomer, excelling in troubleshooting and customer service. Demonstrates proficiency in technology, ensuring standards and compliance are met with a focus on results. Skilled in reporting and online support, enhancing operational efficiency by over 30%.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Advisors Plus Consulting
Auburn, NY
09.2021 - 07.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Service Representative
Puma Capital
Syracuse, NY
08.2019 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Field Engineer
Gomer
Brooklyn, NY
02.2019 - 12.2019
- Monitored construction methods and installations, inspection and testing processes.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
Education
Bachelor Of Business Administration -
Syracuse University
Syracuse, NY05.2014
Skills
Troubleshooting
Standards and compliance
Proficiency in [Technology]
Reporting capabilities
Customer service
Data entry
Online support
Certification
OSHA 10
Timeline
Customer Support Specialist
Advisors Plus Consulting
09.2021 - 07.2024
Customer Service Representative
Puma Capital
08.2019 - 08.2021
Field Engineer
Gomer
02.2019 - 12.2019
Bachelor Of Business Administration -
Syracuse University