Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamar Persaud

Queens

Summary

Driven professional with expertise in operational efficiency and customer relationship management. Proven ability to enhance workflows and resolve issues swiftly, ensuring timely and effective service delivery.

Overview

11
11
years of professional experience

Work History

OPERATION / CUSTOMER SERVICE REPRESENTATIVE

QUICK INTERNATIONAL COURIER
Jamaica
09.2021 - Current
  • Executed solutions for prompt issue diagnosis to enhance operational efficiency.
  • Supervised high-profile medical shipments, ensuring timely delivery domestically and internationally.
  • Coordinated flight bookings and resolved issues related to misplaced shipments.
  • Maintained strong relationships with carriers and customers to promote collaboration.
  • Addressed customer inquiries promptly to fulfill needs effectively.
  • Managed high-volume workload in fast-paced environment while sustaining productivity.
  • Provided clear task instructions to team members for efficient execution.
  • Ensured proper tendering and recovery of shipments from the airline.

GUARD MANAGEMENT

GUARD MANAGEMENT SERVICES
Manhattan
11.2017 - 04.2020
  • Provided empathetic assistance to individuals in need while maintaining professionalism.
  • Fostered strong communication and collaboration within diverse teams.
  • Demonstrated ability to work cohesively in varied team environments.
  • Managed online and offline operations of fire alarm system, ensuring timely extensions.
  • CPR certified.

STAIRLIFT SPECIALIST

Westchester StairLift
Queens
01.2015 - 08.2017
  • Installed stairlift systems and elevated platforms to improve accessibility.

Education

High School Diploma -

RICHMOND HILL HIGH SCHOOL
Queens, NY
06-2015

Some College (No Degree) - Business Management

Queensborough Community College
Oakland Gardens, NY

Skills

  • Issue diagnosis
  • Shipment supervision
  • Customer inquiries
  • Task coordination
  • Complaint resolution
  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Attention to detail

Timeline

OPERATION / CUSTOMER SERVICE REPRESENTATIVE

QUICK INTERNATIONAL COURIER
09.2021 - Current

GUARD MANAGEMENT

GUARD MANAGEMENT SERVICES
11.2017 - 04.2020

STAIRLIFT SPECIALIST

Westchester StairLift
01.2015 - 08.2017

High School Diploma -

RICHMOND HILL HIGH SCHOOL

Some College (No Degree) - Business Management

Queensborough Community College

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