Shamara Curtis
Alpharetta,GA
Anyone who keeps the ability to see beauty in every age of life really never grows old.
Franz Kafka
Summary
Dynamic and people-focused property management professional with a proven ability to create thriving communities through partnerships and solutions-driven leadership. Committed to cultivating a collaborative and empowered work environment that accelerates growth and drives long-term value. Skilled in operational oversight, tenant relations, and delivering exceptional customer service while consistently aligning actions with organizational goals. Known for fostering collaboration, being resourceful, providing great ideas, and offering solutions, dedicated to making an immediate and lasting impact at every level.
Overview
16
16
years of professional experience
Work History
Assistant Community Manager
IMT Residential
06.2024 - Current
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Leasing Consultant III
IMT Residential
06.2022 - 06.2024
- Trained and mentored new leasing consultants to ensure comprehensive understanding of roles and responsibilities.
- Conducted property showings, effectively highlighting features, addressing inquiries, and resolving concerns to successfully close contracts.
- Assisted prospective tenants throughout the paperwork completion and logistical processes, ensuring seamless move-ins.
- Utilized MRI software proficiently for data entry, information management, and report generation.
Patient Services Representative
Robert Half
12.2020 - 06.2022
- Performed clerical and customer service functions required to service the needs of the patients, providers, and organization.
- Maintains a high volume of inbound and outbound calls, researching and responding to billing questions and inquires.
- Negotiated payment on patient account balances.
- Maintain security and confidentiality of all information in accordance with HIPAA laws and regulations and company policies.
- Researched, resolved, and responded to billing issues received via email and/or telephone.
Sales Director
Highmark Residential
05.2018 - 10.2020
- Managed the sales process from start to finish for a residential property of 800 units; presenting our apartment community in a compelling way, overcoming objections, building relationships, and creating excitement to our future tenants.
- Maintained a strong emphasis on customer service, meeting goals, and achieving results.
- Assisted with the accounting tasks such as posting of rent and collections.
- Trained and coached new employees on general policies and navigating the property management software.
Leasing Consultant
RADCO Residential
10.2014 - 05.2018
- Created and developed online marketing strategies to generate future tenants.
- Monitored apartment construction updates and tracked completion.
- Prepared and presented apartment tours, welcome packages, and lease agreements.
- Trained and developed new leasing consultants.
- Collected monthly rent payments and other fees, always properly recording and processing money.
Collections Specialist
Financial Management Systems
05.2009 - 09.2014
- Used skip tracing and other techniques to locate debtors.
- Recorded all information regarding financial status of debtors.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Contacted borrowers to negotiate payment in full or best qualifying program to resolve delinquent accounts with the U.S. Department of Education.
Education
Associate of Arts -
08-2014
Skills
- Property Management
- Office Administration
- Training and Mentoring
- Customer Service
- Yardi Voyager
- MRI Software
- Sales
- Real estate knowledge
- Negotiation
- Compliance with regulations and fair housing laws
- Communication skills
Licenses
Licensed Real Estate Agent: State of Georgia
Timeline
Assistant Community Manager - IMT Residential
06.2024 - Current
Leasing Consultant III - IMT Residential
06.2022 - 06.2024
Patient Services Representative - Robert Half
12.2020 - 06.2022
Sales Director - Highmark Residential
05.2018 - 10.2020
Leasing Consultant - RADCO Residential
10.2014 - 05.2018
Collections Specialist - Financial Management Systems
05.2009 - 09.2014
Highland Community College - Associate of Arts,
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