Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shamara D. Baggett

Shamara D. Baggett

Minneapolis,MN

Summary

Driven professional with 17 years of diverse experience in the transit industry, transforming from bus operator to trainer, supervisor, manager, and business owner. My journey has equipped me with extensive knowledge of policies and organizational goals, enriched by hands-on experience as a bus operator. As a manager, I have sharpened my leadership skills and crafted the tools essential for empowering teams to thrive. This multifaceted background positions me as a truly valuable asset to any organization.

Overview

12
12
years of professional experience

Work History

Interim Manager, TRIP

Metro Transit
01.2025 - Current
  • Managing and developing a team of, three Assistant Managers, three Supervisors, and 55 Agents.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Planning and executing development strategies, with staffing, space, equipment, and scheduling for the TRIP Department.
  • Provide daily direction and oversight to the TRIP Department regarding policies and operations procedures

TRIP Assistant Manager

Metro Transit
08.2024 - Current
  • Establish rules, standards and discipline, and evaluate the performance of TRIP agents.
  • Recruit, select, train, and develop New TRIP agents.
  • Coordinate the scheduling of the TRIP agents to maintain appropriate levels of coverage and substitute staff as needed.
  • Perform related duties as apparent or assigned.
  • Create training material and SOP related to the need of the department.

Street Supervisor

Metro Transit
05.2022 - 08.2024
  • Oversees the operations of transit in the metro and surrounding areas.
  • Respond and assist to operators and customer's needs.
  • Respond, investigate, and report accidence and incidence on or with the bus transit buses.
  • Oversee and create route changes due to weather, construction, road closures and events.
  • Network with internal and external organizations to complete projects.
  • Coach, counsel, and commendation bus operator as needed.

Interim Assistant Manager

Metro Transit
04.2023 - 08.2023
  • Supervises the daily operations of the garage.
  • Supervises, counsels, and monitors the performance and attendance of Bus Operators, Dispatchers, and Garage Instructors; participates in establishing rules, standards, guidelines, and policies governing quality and quantity of work.
  • Ensures Bus Operators adhere to all current company policies, procedures, and rules.
  • Assists in planning department goals and objectives.
  • Responds to complaints by customers and the public; investigates through interviews with Bus Operators and other relevant parties;

Relief Instructor • Bus Operator

Metro Transit
04.2018 - 10.2021
  • I perform all training assignments following established Metro Transit Standards procedures and guidelines.
  • I document observations of operator's performance and recommend remedial actions.
  • I also instruct and train new employees (trainees), experienced operators and maintenance employees in the safe and proper use and operation of vehicles and equipment.
  • I fulfill instruction center training assignments including CDL training, In-Service training and Garage Level training as needed.

Driver • Bus Operator

Metro Transit
05.2013 - Current
  • Conduct pre-trip bus inspections at the start of the shift.
  • Safely operate the bus according to pre-determined routes and schedules.
  • Provide courteous service to all customers.
  • Ensure the safe boarding and manage the timely transportation of riders.

Owner - Driver

Epic Quality Transit LLC
05.2021 - 12.2022
  • Start up and Organizing company.
  • Managed budget funds for Business development.
  • Finding and Managing loads.
  • Coordinating drivers work schedule.
  • Manage daily operations.
  • Transporting cargo to specified locations.
  • Arrange repairs.
  • Maintain records of deliveries and maintenance.
  • Strong communication and coordination skills.
  • Planning and developing a new business.

Education

Certified Nursing Assistant - Nursing

Minneapolis Community And Technical College
Minneapolis, MN
06-2009

High School Diploma -

Patrick Henry High School
Minneapolis, MN
06.2007

Skills

  • Microsoft Office, Excel, PowerPoint, Word, Outlook
  • Leadership
  • Curriculum Developer
  • Team Development
  • Schedule preparator
  • CPR certified
  • Certified in Narcan administration
  • Certified Class B CDL holder
  • Licensed Notary
  • Policy implementation
  • Staff development
  • Strategic planning
  • Policy and procedure development
  • Staff training and development
  • Staff management

Timeline

Interim Manager, TRIP

Metro Transit
01.2025 - Current

TRIP Assistant Manager

Metro Transit
08.2024 - Current

Interim Assistant Manager

Metro Transit
04.2023 - 08.2023

Street Supervisor

Metro Transit
05.2022 - 08.2024

Owner - Driver

Epic Quality Transit LLC
05.2021 - 12.2022

Relief Instructor • Bus Operator

Metro Transit
04.2018 - 10.2021

Driver • Bus Operator

Metro Transit
05.2013 - Current

Certified Nursing Assistant - Nursing

Minneapolis Community And Technical College

High School Diploma -

Patrick Henry High School

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