Shamara Fuqua
Houston,Texas
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Houston Methodist
10.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Access Representative
Ochsner Hospital
01.2022 - Current
- Compiled information from patients and caregivers or family members to identify care concerns.
- Collaborated with clinical and administrative staff to meet patient needs.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Sales Consultant
Ray Brandt Auto Group
04.2017 - 03.2021
- Demonstrated product features to align with customer needs.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Worked with fellow sales team members to achieve group targets.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
Consumer Loan Specialist
Jefferson Financial Credit Union
04.2015 - 03.2017
- Met with applicants to obtain information for loan applications and answer questions about process.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Locked loans in system with agreed-upon terms and managed locked pipelines through funding process.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Collected and reviewed documentation from borrowers and converted to paperless format and mastered rate sheets, product codes and load price adjustments to calculate rates and fees.
Education
Business Administration
Delgado Community College
New Orleans, LAHigh School Diploma -
L E Rabouin Career Magnet High
New Orleans, LA05.2003
Skills
- Customer Service
- Multitasking and Organization
- Problem-Solving
- Helpful and Service-Oriented
Education and Training
other,other
Timeline
Patient Access Representative
Houston Methodist
10.2023 - Current
Patient Access Representative
Ochsner Hospital
01.2022 - Current
Sales Consultant
Ray Brandt Auto Group
04.2017 - 03.2021
Consumer Loan Specialist
Jefferson Financial Credit Union
04.2015 - 03.2017
Business Administration
Delgado Community College
High School Diploma -
L E Rabouin Career Magnet High
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