Shamara Hill
Swainsboro,GA
Summary
Strong dedication to helping others resolve issues and committed to upholding safety standards and improving operational efficiency. Excel in both team environments and alone. Proven expertise with the ability to listen attentively, solve problems quickly and efficiently, great leader and committed to delivering high quality results.
Overview
10
10
years of professional experience
Work History
Crew Member
McDonald's
05.2014 - 02.2016
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates to get the task done in an orderly time.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Assembly Line Production Worker
Trane Ingersoll Rand
05.2016 - 10.2019
- Achieved consistent results in product quality while maintaining an fast-paced work environment.
- Assisted with training new employees, sharing expertise and best practices for assembly line work.
- Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
- Followed protocols to enhance protection and maintain safe work environment.
Dockworker
Forward Air
03.2020 - 08.2022
- Assisted an average of 50 customers daily, providing exceptional support, resolving inquiries, and ensuring high customer satisfaction
- Successfully handled complex customer issues, resulting in a 15% reduction in escalated complaints
- Consistently achieved a 95% customer satisfaction rating based on post-interaction surveys.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
Hair Salon Owner
Fendi Rose
08.2022 - Current
- Negotiated favorable contracts with suppliers to secure high-quality products at competitive prices.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Implemented eco-friendly practices within the salon, reducing environmental impact while maintaining quality standards.
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
Education
High School Diploma -
Swainsboro High School
Swainsboro, GA05.2014
Master of Criminal Justice -
East Georgia State College
Swainsboro, GA04.2018
Associate of Applied Science -
Cosmetology Beauty & Tech School
Swainsboro, United States08.2021
Skills
- Workplace Cleanliness
- Safety Procedures
- Hand-Eye Coordination
- Quality Control Analysis
- Dependable and Responsible
- Self Motivation
- Multitasking Abilities
- Teamwork and Collaboration
- Manufacturing Experience
- Visual inspections
Personal Traits
- Fast Learner
- Responsible
- Great Communication
- Creative
- Positive Attitude
- Reliable
Timeline
Hair Salon Owner
Fendi Rose
08.2022 - Current
Dockworker
Forward Air
03.2020 - 08.2022
Assembly Line Production Worker
Trane Ingersoll Rand
05.2016 - 10.2019
Crew Member
McDonald's
05.2014 - 02.2016
High School Diploma -
Swainsboro High School
Master of Criminal Justice -
East Georgia State College
Associate of Applied Science -
Cosmetology Beauty & Tech School