Shamara Jefferson
Orlando
Summary
Versatile professional with a robust background in corrections, customer service, and financial services, notably at Lake Correctional Institution. Excelled in emergency response and customer service, enhancing safety and client satisfaction. Demonstrated expertise in risk evaluation and verbal de-escalation, significantly reducing contraband instances. Achieved targets through collaborative teamwork and personalized client interactions.
Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer
Lake Correctional Institution
02.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Customer Service Representative
CVS Healthcare
11.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Financial Services Representative
Walmart
03.2014 - 11.2020
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Education
High School Diploma -
Evans High School
4949 Silver Star Rd05-2013
Skills
- First aid training
- Customer service
- Financial services
- Emergency response
- Risk evaluation
- Verbal de-escalation
- Mental health training
Certification
- Suicide Prevention Training Certificate - Various mental health organizations or correctional training academies.
- Prison Rape Elimination Act (PREA) Standards Training Certificate - National PREA Resource Center.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- High-Risk Transport Training – Department of Justice, Bureau of Prisons, or private high-risk transport education providers.
- Security Threat Group Management Certificate – Recognized correctional associations or security advisory firms.
- Crisis Intervention Team (CIT) Training Certificate - CIT International.
- Cosmetology License - [State] Board of Cosmetology.
Languages
English
Full Professional
Timeline
Correctional Officer
Lake Correctional Institution
02.2023 - Current
Customer Service Representative
CVS Healthcare
11.2020 - 09.2022
Financial Services Representative
Walmart
03.2014 - 11.2020
- Suicide Prevention Training Certificate - Various mental health organizations or correctional training academies.
- Prison Rape Elimination Act (PREA) Standards Training Certificate - National PREA Resource Center.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- High-Risk Transport Training – Department of Justice, Bureau of Prisons, or private high-risk transport education providers.
- Security Threat Group Management Certificate – Recognized correctional associations or security advisory firms.
- Crisis Intervention Team (CIT) Training Certificate - CIT International.
- Cosmetology License - [State] Board of Cosmetology.
High School Diploma -
Evans High School
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