Shamara Miller
Parrish,FL
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
6
6
years of professional experience
Work History
Provider Data Analyst
Remedy Staffing/Optum
02.2024 - 06.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
Pre-QA Transaction Auditor
TTEC/BOA
09.2022 - 12.2023
- Observed and monitored previously recorded calls for accuracy and to locate missing transactions
- Located missing calls using information provided and reviewing Cardholder's financial statements and account information to ensure accuracy
- Responsible for meeting or exceeding daily transaction/call finding metrics of 8+ forms/assignments daily
- Ensured quality of calls and accuracy of information in order for researchers and evaluators to complete flow of assignments.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Virtual Claims Representative
Vdart/Accenture
09.2021 - 10.2023
- Assisted state claimants by filing new and Federal Pandemic extended benefit claims
- Research and resolve customer issues on their unemployment claims by using the State Beacon system
- Adhered to claimant PPI information and upholding Accenture policies
- Handled workflow for Back Office to process and resolve SNOW tickets (ServiceNow) using data entry.
Office Administrator
Hughes Exterminators
10.2019 - 02.2021
- Managed 2 phone lines and facilitated over 20+ calls/day with customers, Technicians, and Home Evaluators
- Maintained an organized, clean, and professional workspace and office area
- Provided administrative and clerical support via Pestpac, Microsoft Office, and Outlook including scheduling, data entry, and contract inputting.
HHA/Caregiver
Take Care Home Health
06.2018 - 12.2020
- Provided 1on1 care and aided patients with routine tasks including feeding, bathing, dressing, and other day to day activities
- Routinely monitored and recorded patient vitals including blood pressure, temperature, and blood sugar levels
- Carefully transferred patients into beds, wheelchairs, and tables, using gait belts and other tools
- Respected patient's privacy and dignity, upholding all policies and HIPAA regulations.
Education
Associate of Science - Nursing
State College of Florida
12.2026
High School Diploma -
Central High School
Phenix City, AL05.2009
Skills
- Microsoft Office
- Data Entry
- Remote work
- QA/Quality Assurance
- Healthcare Industry Knowledge
- Customer Service
Hobbies and Interests
- Business Management
- Claims Entry
- Human Resources
- Leadership
Timeline
Provider Data Analyst
Remedy Staffing/Optum
02.2024 - 06.2024
Pre-QA Transaction Auditor
TTEC/BOA
09.2022 - 12.2023
Virtual Claims Representative
Vdart/Accenture
09.2021 - 10.2023
Office Administrator
Hughes Exterminators
10.2019 - 02.2021
HHA/Caregiver
Take Care Home Health
06.2018 - 12.2020
Associate of Science - Nursing
State College of Florida
High School Diploma -
Central High School
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