Shamara Mozee
Hampton ,GA
Summary
Adept at enhancing patient care and safety, my tenure at Maxx Life showcased my ability to streamline clinic workflows and improve patient satisfaction through meticulous documentation and effective communication. Leveraging critical thinking and a continuous learning attitude, I significantly contributed to team development and healthcare delivery, embodying professionalism and ethics in every task.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Certified Medical Assistant/Medical Referral Specialist
Maxx Life
1540 Pennsylvania Ave Mcdonough, Ga
06.2019 - Current
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Led initiatives focused on enhancing workplace safety, implementing best practices that fostered a secure environment for patients and staff.
- Contributed to improved patient outcomes by accurately recording vital signs and updating electronic health records for easy access by other healthcare professionals.
- Consistently met compliance requirements through diligent documentation of all relevant information related to patients'' conditions or treatment plans.
- Reduced wait times for patients by effectively managing the flow of the clinic, prioritizing tasks, and ensuring timely completion of duties.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Scheduled appointments with specialists on behalf of clients.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Obtained prior authorization for specialty clinics procedures.
- Reduced wait times by prioritizing urgent referrals and coordinating appointments with appropriate specialists promptly.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Assisted with completion of referral forms and verified data accuracy and completion
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Assisted patients in understanding their referral plans, leading to enhanced patient compliance and satisfaction.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Followed up with customers on unresolved issues.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Achieved high levels of accuracy in claim assessment, minimizing company's exposure to risk.
- Investigated and resolved complex claims, ensuring adherence to policy guidelines and regulatory compliance.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Reduced errors in financial records by conducting regular audits of billed accounts.
Referral Specialist
Curtis V. Cooper
106 E Broad Street Savannah, Ga 31401
02.2016 - 05.2019
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility of certain procedures before referring clients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
Certified Medical Assistant/Medical Referral Specialist
Memorial Healthcare
4700 Waters Ave Savannah, Ga 31404
09.2013 - 11.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Healthcare Career College
08.2023
Associates in Medical Specialities - Medical Assisting
Independence University
Salt Lake City, UT09.2017
Skills
- Clinical Leadership
- Collaboration and Teamwork
- Vital signs monitoring
- Critical thinking abilities
- Professionalism and Ethics
- Documentation accuracy
- Healthcare Industry Knowledge
- Continuous Learning Attitude
- Insurance Verification
- Patient Care Coordination
- Immunization Administration
- Patient Registration
- Staff Training and Development
- Sterilization techniques
- HIPAA Compliance
- Direct Patient Care
- Customer Service
- Reliable team player
- Patient-focused care
- Compassionate
- Electronic Health Records
- Maintaining confidentiality
- Specimens collection and processing
- Clinical Documentation
- Vital Sign Monitoring
- Compassionate caregiver
- CPR
- Adaptable
- Patient Scheduling
- Patient Assessments
- Electronic Medical Records
- Data Entry
- Medical Terminology
- Phlebotomy
- First Aid
- Medical Procedures
- Simple dressings
- Diagnostic Procedures
- Payment Collection
- Customer Relationship Management (CRM)
- Appointment Setting
- Case Management
- Family Education
- Equipment Sterilization
- Monitoring patient progress
- Knowledge of EKG rhythm interpretation
- Medical Records Management
- Insurance Claims
- Medical billing and coding
- Medical Billing
- Medical office administration
- Pathology Recognition
- Continuous Learning and Development
- Patient education and counseling
- Compassionate patient care
- Cross-Sectional Anatomy Knowledge
- Fetal growth monitoring
- Biophysical profile evaluation
- Placental location determination
- Fetal position evaluation
- Invasive procedure guidance
- Sonographic Equipment Operation
- 3D and 4D ultrasound imaging
- Amniotic Fluid Assessment
- Fetal weight estimation
- Prenatal diagnostic testing
- Maintaining Patient Confidentiality
- Clinical report writing
- Gestational age estimation
- Fetal anatomy assessment
- Fetal well-being assessment
Certification
- CCMA - Certified Clinical Medical Assistant
- CMA - Certified Medical Assistant
Timeline
Lead Certified Medical Assistant/Medical Referral Specialist
Maxx Life
06.2019 - Current
Referral Specialist
Curtis V. Cooper
02.2016 - 05.2019
Certified Medical Assistant/Medical Referral Specialist
Memorial Healthcare
09.2013 - 11.2016
Associate of Applied Science - Diagnostic Medical Sonography
Healthcare Career College
Associates in Medical Specialities - Medical Assisting
Independence University