SHAMARA SIMPSON
Los Angeles,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Panera Bread
04.2018 - 07.2019
- Provided excellent customer service by answering customer questions and resolved customer complaints
- Processed payments through cash, credit cards, and other electronic payment methods
- Ensured orders were processed correctly using a point-of-sale (POS) system
- Made recommendations to customers based on their preferences and dietary restrictions
- Suggested items and upsells to customers to increase daily sales
- Assisted with food preparation tasks, breakdown, and sanitation
- Maintained compliance with health and safety regulations in the cashier area
- Trained new team members and provided ongoing support for new joiners
Client Services Representative
That Tuesday Events
07.2020 - 09.2022
- Serve as the first point of contact for all clients and conduct consultation to understand client expectations
- Respond promptly to client inquiries and manage scheduling coordination for clients and vendors
- Develop event proposals that outline services, costs, and timelines based on client requirements
- Oversee payment process, ensuring that clients meet payment deadlines and provide follow ups accordingly
- Manage record keeping for client interactions, receipts, agreements, and event details
- Act as point of contact during events, addressing any issues or concerns that may arise
- Liaise with vendors, contractors, and other service providers to ensure seamless event logistics
- Serve as SME/Project Manager for team documentation workflows, collaborating with legal and compliance partners
Security Dispatcher
PSC Security
11.2024 - Current
- Monitored radio and phone communications to coordinate and dispatch security personnel efficiently across multiple sites
- Logged incident reports, visitor check-ins, and activity summaries for accountability and reporting
- Supported mobile patrols and site security teams by relaying urgent information and safety protocols
- Operated surveillance systems and maintained communication with supervisors regarding suspicious activity or emergencies
- Delivered excellent customer service while handling inquiries and concerns from clients and the general public
Education
Associate of Arts Degree - Business
West Los Angeles College
Los Angeles, California04.2025
High School Diploma -
Los Angeles High School
Los Angeles, California06.2019
Skills
- Advance customer service
- Excellent written & oral communication
- Telephone communication
- POS System
- G suite, Microsoft Office, Excel
- Situational awareness
- Multitasking in high pressured environments
- Incident reporting
- Security protocols
- Security patrol
- Passenger assistance
- Strong multitasking
- Time management
Certification
- Licensed California Security Guard
- CPR & First Aid Certified
Timeline
Security Dispatcher
PSC Security
11.2024 - Current
Client Services Representative
That Tuesday Events
07.2020 - 09.2022
Cashier
Panera Bread
04.2018 - 07.2019
Associate of Arts Degree - Business
West Los Angeles College
High School Diploma -
Los Angeles High School
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