Summary
Overview
Work History
Education
Skills
Worksummary
References
Timeline
Generic

Shamara Watson

Laurel,Md

Summary

Dedicated and versatile professional with extensive experience in the medical field, retail management, collections and customers service. Proven ability to provide exceptional patient care, manage retail operations, efficiently handle collections. Strong organizational, communication, and problem- solving skills with a commitment to delivering high-quality service in all roles. Adept at working in fast-pace environments and excelling in both team- oriented and independent tasks.

Overview

16
16
years of professional experience

Work History

Merchandise Manager

Five Below
08.2022 - 02.2024
  • Leading the freight team and overseeing the merchandise and resets in the store,
  • handling inventories,
  • analyzing consumer trends,
  • supervising other employees,
  • ordering and receiving shipments,
  • collaborate with various departments to ensure effective merchandising strategies,
  • assign tasks and daily duties to associate
  • Trained new employees
  • oversee opening and closing of ACO's and nightly deposit


Med Technician

The W Assisted Living
05.2020 - 04.2023
  • Administer medication to Residents,
  • Checking Medication’s to make sure it matches the doctor’s orders,
  • Recording the time, the medication was given in the Emar,
  • Taking and recording residents’ temperature and blood pressure,
  • Helping residents with basic daily needs such as bringing meal, feeding or helping them eat, bathe, dress them, combo their hair, help them to the bathroom or transfer them from the wheelchair to bed,
  • Restocking rooms with supplies,
  • Administer medication, feeding and flushing tube for residents with GI disorders

Customer Service Rep

FSA Logistix Inc
02.2015 - 11.2019
  • Communicate with customer on shipping schedule,
  • Enter data into system for invoicing,
  • Receive orders via phone, e-mail, and fax, and enter orders into the system,
  • Assists with complaints, orders, errors, account questions, cancellations, and other queries,
  • Work with customer service manager to ensure proper customer service is being delivered,
  • Inbound and Outbound calls from Customers, Contractors and General Electric Reps regarding orders,
  • File completed POD,
  • Complete dock search for missing appliances,
  • Route deliveries for following day,
  • Dispatched for delivery team,
  • Create Eticket for Delivery team for unsuccessful delivery due to site not ready
  • Dispatched worker/service vehicles to appropriate locations per radio request
  • Monitor drivers logs and weather

Procurement Logistics/ Admin. Assistant Felds Entertainment

Crosby Corp Inc.
02.2013 - 04.2015
  • Consult with Product Development on all ongoing projects,
  • Maintain and facilitate correspondence with vendors and company associates via phone calls, emails, mail delivery and product shipment via invoice,
  • Follow up back orders
  • expedite shipping for any special arrangements for delivery
  • communicate to department the expected delivery date,
  • Dispatched delivery team to assign city and state of event,
  • Monitor delivery team and weather via satellite
  • Collect quotes from vendors to give to Product Development for approval,
  • Responsible for incoming and outgoing mail,
  • Perform as a liaison between company and venders,
  • overseeing project negotiations, evaluations of products, confirmation of dates of sales and scheduled calendar events,
  • Send samples/ finalized specs, MOQ, target cost, and ETA to multiple International vendors for costing,
  • Collect Code of Conduct from factory and send information to appropriate department to set up an audit,
  • Cut Purchase Order for item that has been approved,
  • Scan items into inventory with RF scanner

Billing/Collections Specialist

NCO Financial Systems
06.2008 - 06.2011
  • Verified patient employment,
  • Received inbound and outbound calls from patients regarding past due medical bills in arrears,
  • Arranged payment methods and recovered outstanding payments for medical bills,
  • Followed up on claim status,
  • file electronic records with credit bureaus
  • negotiated payouts with debtors
  • perform skip traced on debtors

Education

Cosmetology License -

Artistic Beauty Academy
03.2009

Diploma -

Springbrook High School
Silver Spring, MD
05.1994

Skills

  • Inventory Management
  • Merchandise presentation
  • Merchandise Allocation
  • Retail display setup
  • Rf scanner
  • Multi line phone system
  • Over Ten years of customer service
  • Microsoft office and Excel
  • Sharepoint system
  • Lawson
  • Spoolit and iseries
  • point

Worksummary

Dedicated and versatile professional with extensive experience in the medical field, retail management, collections, and cleaning services. Proven ability to provide exceptional patient care, manage retail operations, efficiently handle collections, and maintain pristine environments. Strong organizational, communication, and problem-solving skills with a commitment to delivering high-quality service in all roles. Adept at working in fast-paced environments and excelling in both team-oriented and independent tasks.

References

Available upon request

Timeline

Merchandise Manager

Five Below
08.2022 - 02.2024

Med Technician

The W Assisted Living
05.2020 - 04.2023

Customer Service Rep

FSA Logistix Inc
02.2015 - 11.2019

Procurement Logistics/ Admin. Assistant Felds Entertainment

Crosby Corp Inc.
02.2013 - 04.2015

Billing/Collections Specialist

NCO Financial Systems
06.2008 - 06.2011

Cosmetology License -

Artistic Beauty Academy

Diploma -

Springbrook High School

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