Shamarah Jordan
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Health Care Aide
365 Health Services
03.2020 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient anxiety through effective communication and active listening skills.
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
- Maintained accurate records of patient care, progress, and concerns for optimal health outcomes.
- Assisted in physical therapy sessions by guiding patients through exercises designed to improve mobility and strength.
- Promoted a clean and safe environment by adhering to strict infection prevention protocols.
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
- Consistently received positive feedback from both patients and supervisors regarding quality of care provided.
- Performed wound care tasks under the supervision of healthcare professionals, facilitating timely healing processes.
City Carrier Assistant
United States Post Office
09.2022 - 09.2023
- Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
- Maintained accurate records of deliveries and collections, ensuring timely updates for the tracking system.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
Hairstylist
Royal Allure Beauty Salon
05.2013 - 12.2019
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
Campus Security Officer
Allied Barton Security
09.2009 - 11.2012
- Secure college campus/dorms, Help assist students with any questions or safety Problems, Provide security & Safety throughout the Philadelphia area.
- Enhanced campus safety by conducting regular patrols, identifying potential hazards, and addressing security concerns.
- Improved response time to incidents by maintaining open communication with team members and utilizing efficient reporting systems.
- Provided exceptional customer service to students, faculty, and staff, addressing concerns and providing information regarding campus safety procedures.
- Supported event organizers by coordinating security efforts for large-scale gatherings, including crowd management and traffic control.
- Maintained accurate records of all security-related incidents for data analysis purposes, assisting administrators in identifying trends or areas requiring additional attention.
Cashier Team Lead
Rite Aide Pharmacy
03.2007 - 08.2009
- Assist customers with any needs or questions, Developed One-Hour film, Prepare the store shelves for the week & Stock
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Teacher's Aide
Helping Hands Daycare
04.2006 - 02.2007
- Developed lesson plans, Help provide meals & Supervise & teach.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
Retail Sales Associate
The Net
01.2006 - 02.2007
- Assisted customer's with the purchase of clothing & foot essentials & Frequently assisted the store security as needed.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Diploma & License - Cosmetology Education
Empire Beauty School
Springfield, PA02.2012
High School Diploma -
Olney High School
Philadelphia, PA05.2009
Skills
- Transporting patients
- Medical terminology knowledge
- Patient Relations
- Mobility Assistance
- Direct Patient Care
- Medical Records Management
- Payment Collections
- Medical emergency support
- Data Entry
- Appointment Scheduling
- Report Generation
- Data Collection
- Account updating
References
- Tylor , 365 Health Care - Manager, Supervisor, (610)632–6365
- Valiencia Roberts, Child Daycare – Mentor, (267) 235-1890
- Alfreda Howard, Allied Barton – Supervisor, (267) 456 - 4447
Timeline
City Carrier Assistant
United States Post Office
09.2022 - 09.2023
Health Care Aide
365 Health Services
03.2020 - Current
Hairstylist
Royal Allure Beauty Salon
05.2013 - 12.2019
Campus Security Officer
Allied Barton Security
09.2009 - 11.2012
Cashier Team Lead
Rite Aide Pharmacy
03.2007 - 08.2009
Teacher's Aide
Helping Hands Daycare
04.2006 - 02.2007
Retail Sales Associate
The Net
01.2006 - 02.2007
Diploma & License - Cosmetology Education
Empire Beauty School
High School Diploma -
Olney High School
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