Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Shamardre Chambers

Newport News,VA

Summary

Looking To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Positive easy going Ready to help team achieve company goals. Knowledgeable and dedicated customer service professional with extensive experience in many customer service based industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Solutions Representative

PORTFOLIO RECOVERY ASSOC
12.2022 - Current
  • Consistently added $3000 dollars to base monthly.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Collected on delinquent accounts to reduce overdue balances.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Negotiated payment plans with customers to prevent accounts from entering collections.

Customer Service Representative

Maximus Call Center
09.2020 - 10.2022
  • Assisting customers with applications and issues for Medicaid and unemployment also
  • Managed customer accounts
  • Greeted customers
  • Resolved customer issues and back office issue found and created
  • Applications for clients
  • Inbound call center experience
  • Responded to inquiries and issues
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Educated clients on insurance policies and procedures.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Faneuil
07.2019 - 04.2020
  • Assisting customers with billing and service order issues for Washington Gas
  • Managed customer accounts
  • Greeted customers
  • Resolved customer issues
  • Booked appointments for clients
  • Inbound call center experience
  • Responded to inquiries and issues

Bus Attendant

Hampton City Schools
12.2018 - 06.2019
  • Provided safe and secure atmosphere and environment for regular and special needs children to get back and forth from school to home
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Supervised and assisted special-needs passengers, offering individual adult attention during transport.

Certified Nursing Assistant

Commonwealth Assisted Living
03.2016 - 10.2018
  • Worked in a memory care
  • Assisted 13 dementia patients daily
  • Provided individualized and friendly care for patients and and family members
  • Checked vital signs
  • Assisted with wound care
  • Served meals to patients
  • Helped residents with showering
  • Assisted residents with basic activities of daily living
  • Aided in lifting residents , when necessary
  • Communicated details about resident's condition to the nurse in charge
  • Swept, mopped, and cleaned bathrooms
  • Changed bed linens
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

TRG Customer Solutions
04.2014 - 02.2015
  • Responsible for fielding inbound calls from customers providing quality support, making sales offers on every transaction and suggestive selling telecommunication products and services based on customer's needs
  • Managed customer accounts
  • Greeted customers
  • Conducted customer service surveys
  • Resolved customer issues
  • Worked in the inbound call center
  • Responded to inquiries and issues
  • Selling phone tv and Internet packages to customers fast food chef, Gourmet Service

Prep, cook

Hampton University
09.2013 - 01.2014
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Education

High School Diploma -

Hampton High School
Hampton, VA
06.2012

Skills

  • Decision-Making
  • Critical Thinking
  • Problem-Solving
  • Flexible and Adaptable
  • Dependable and Responsible
  • Cultural Awareness
  • Active Listening
  • Excellent Communication
  • Multitasking Abilities
  • Self-Motivated
  • [microsoft] Software Proficiency
  • Teamwork and Collaboration

Certification

CPR Sap Present Driver's License April 2019 to July 2024

Additional Information

  • Authorized to work in the US for any employer

Timeline

Customer Solutions Representative

PORTFOLIO RECOVERY ASSOC
12.2022 - Current

Customer Service Representative

Maximus Call Center
09.2020 - 10.2022

Customer Service Representative

Faneuil
07.2019 - 04.2020

Bus Attendant

Hampton City Schools
12.2018 - 06.2019

Certified Nursing Assistant

Commonwealth Assisted Living
03.2016 - 10.2018

TRG Customer Solutions
04.2014 - 02.2015

Prep, cook

Hampton University
09.2013 - 01.2014

High School Diploma -

Hampton High School

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Shamardre Chambers