Shamari Miles
Fort Wayne,IN
Summary
I am very personable, energetic, and committed to delivering excellence in customer service and every other role id need to take on. I’m knowledgeable in data entry, appointment scheduling, payment processing, organizing, etc. I am also highly efficient in computer work, problem solving , and communication skills!
Overview
7
7
years of professional experience
Work History
Client Specialist
Milan Laser Hair Removal
Fort Wayne, IN
09.2023 - Current
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Provided comprehensive support to sales representatives, assisting in closing deals and increasing overall sales performance.
- Managed multiple accounts simultaneously, prioritizing tasks effectively to meet deadlines and achieve goals.
- Trained new team members on best practices for managing client accounts, fostering a culture of continuous learning within the department.
- Consistently exceeded performance targets by proactively identifying opportunities for upselling or cross-selling products/services to existing clients.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Hair Stylist
Liberty Beauty
06.2023 - Current
- Receive phone calls and text messages, creating appointments, and securing payments
- Building bonds and relationships with clients
- Educate clients on products and at home maintenance while performing their services
- Keeping everything organized so services flow quickly and efficiently
Receptionist
Brow Bar
09.2020 - 05.2021
- Greeted clients and was able to answer any questions about services swiftly
- Kept track of appointments and each clients need under the clients note.
- Made notes about the clients that helped the service provider with conversation flow with client
- Kept receptionist area and lobby sparkling clean to give a great first impression to anyone walking in
Host
Olive Garden
06.2019 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Crew Member
Arby’s
06.2017 - 06.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Floated in every position efficiently.
Education
Cosmetology
Rudae's School of Beauty Culture
Fort Wayne, IN02.2022
Wayne High School
Fort Wayne, IN2018
Skills
- Complex Transactions
- Records Management
- Memorization Techniques
- Organization
- Positive Rapport-Building
- Appointment Booking
- Store Opening and Closing
- Hygienic Operations
- Supply Monitoring
- Intake Forms
- Task Prioritization
Timeline
Client Specialist
Milan Laser Hair Removal
09.2023 - Current
Hair Stylist
Liberty Beauty
06.2023 - Current
Receptionist
Brow Bar
09.2020 - 05.2021
Host
Olive Garden
06.2019 - 03.2020
Crew Member
Arby’s
06.2017 - 06.2019
Cosmetology
Rudae's School of Beauty Culture
Wayne High School