Shamaria Buda

• Interacted with customers by phone, email, or in-person to provide information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
• Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
• Bolstered project success through diligent tracking of deadlines, allocation of resources, and provision of status updates to stakeholders as needed.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Collaborated with attorneys and other professionals for seamless execution of legal transactions requiring notarization.
• Handled sensitive personal information with utmost confidentiality, earning trust from clients and maintaining a professional reputation.
• Increased client retention by providing exceptional customer service, fostering long-term relationships with repeat customers seeking notary services.
• Maintained strict adherence to state regulations, ensuring all notarized documents were legally binding and compliant.

• Supported and trained 50 Real Estate Agents on the company's proprietary technology platform.
• Interacted with customers by phone, email or in-person to provide information.
• Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
• Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
• Produced high-quality communications for internal and external use.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Responded to customer requests for products, services and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Recommended products to customers, thoroughly explaining details.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Coordinated 2-3 meetings per month by reserving conference rooms and sending electronic meeting invitations to participants.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Sourced vendors for special project needs and negotiated contracts.
• Prepared meeting rooms and materials and recorded important information.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Supported office manager with proactive correspondence management, document coordination and customer relations.

• Met deadlines by proactively managing individual and team tasks and implementing processes to manage document accuracy and time constraints.
• Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance.
• Maintained confidentiality of records and client information to prevent mishandling of data and potential breaches.
• Protected company assets with strategic risk management approaches.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Assessed data and information to verify entry and calculation accuracy.
• Managed and responded to all correspondence and inquiries from customers and vendors.

• Supported operations by communicating with customers, filing documents and managing data.
• Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
• Reviewed and processed employee expense reports and vendor invoices for payment.
• Managed and updated financial accounts and permanent records for clients.
• Verified postings to ledgers to confirm accurate entry and account balances.
• Maintained and processed invoices, deposits and money logs.
• Responded to inbound inquiries regarding accounts and payments.
• Leveraged computerized accounting software to create and maintain accurate customer account records.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Made outbound calls to vendors and customers to discuss and resolve account needs.

Part Time- Volunteer-10-20 hours Weekly

*Executive Assistant to the Senior Pastor

*Recruited and managed volunteer church administration staff

*Liaison between the Senior Pastor and the administrative staff

*Created and implemented departmental systems

*Event coordinating for all Auxiliary church programs/functions

*Social Media advertising for programs and church functions

*Managed phone calls, emails and correspondence for the Senior Pastor

Full-Time 40+ hours weekly

• Developed and deployed marketing collateral to promote properties and drive sales
• Document Management
• Coordinated appointments to show marketed properties
• Maintained efficient office operations by handling all errands and administrative functions, including social media and print marketing
• Coordinated lead management with CRM software to improve marketing efficiency with prioritized prospects
• Informed and supported business leaders through consistent communication and administrative support duties
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients

Full-Time 40+ hours weekly

• Achieved Listing goals by effectively creating and executing a listing system that is duplicatable and simple
• Create reports for Marketing Specialist: i.e run comps, trends, general market analysis
• Worked directly with Marketing and Listing Teams to achieve professional Real Estate Listings and Social Media marketing
• Support Listing Manager and Marketing Specialist with daily operational functions
• Effectively manage calendars, track and compile current listing data, track and compile current pre-list reports
• Create and maintain tracking system and 200+ agent database for Open Houses utilizing Google docs and Google Forms
• Utilize all office databases, including Boomtown, SkySlope, CAR Forms, multiple Google Docs and Forms
• Work closely with Listing Agent to coordinate and schedule repairs and inspections. Schedule all runner functions related to Active listings and Pre-lists
• Direct Assistant to Listing Manager and Marketing Specialist