Shamaria Ford
Chicago
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
7
7
years of professional experience
Work History
Receptionist
Lasalle Network
04.2025 - Current
- Welcomed 20-30 guest per shift, coordinated check ins, issuing visitor badges and directed guest to their destination.
- Maintained a organized, clean, and professional workspace and waiting area.
- Managed the phone lines and facilitated over 20 calls daily with clients and vendors.
- Provided administrative and clerical support via Microsoft Excel.
- Scheduled mail service pickups and deliveries, unpacked inventory, and stocked supplies.
Data Intake Specialist
NOCD
09.2021 - 07.2024
- Conducted pre-screenings for potential candidates. Recording medical history, diagnoses, treatment plans, and other health-related data via electronic health record (EHR) system.
- Connect members to a therapist that is ideal for their concerns and interests.
- Coordinated and scheduled initial behavioral therapy session for members.
- Processed and securely stored credit card information for first-session payments.
- Collected and verified insurance information from members.
- Liaison for members and administrative teams. Insuring participants understand the healthcare plan.
Data Entry Specialist
Lasalle Network
03.2020 - 09.2021
- The primary point of contact for clients and healthcare providers seeking information or assistance with radiation dosimetry services, providing expert guidance on dosimetry equipment, safety protocols, and service options.
- Processed customer orders for dosimetry services, including setting up, tracking, and troubleshooting dosimeter devices for radiation exposure monitoring.
- Managed customer accounts, updating dosimetry information, processing billing inquiries, and ensuring timely renewal of services in accordance with client contracts.
- Coordinated with the technical department to ensure proper calibration and maintenance of dosimetry equipment.
- Addressing any concerns or issues regarding dosimetry data. Reviewed reports, investigated discrepancies, and provided accurate explanation of results.
Barista
Starbucks
03.2018 - 02.2020
- Prepared a variety of handcrafted beverages ensuring consistency and high-quality presentation with every order.
- Addressed customer concerns or complaints with professionalism.
- Managed cash register transactions accurately.
- Managed inventory and restocked supplies.
Education
High School Diploma - undefined
Hillcrest High School Country Club Hills
05.2017
Skills
- Types at 50 WPM
- Schedule management
- Microsoft 365
- Microsoft Word
- Microsoft Excel
- Patient relations
- Patient assessment
- Front desk operations
- Patient registration
- HIPAA compliance
- Appointment setting
- Insurance verification
Languages
English
Timeline
Receptionist
Lasalle Network
04.2025 - Current
Data Intake Specialist
NOCD
09.2021 - 07.2024
Data Entry Specialist
Lasalle Network
03.2020 - 09.2021
Barista
Starbucks
03.2018 - 02.2020
High School Diploma - undefined
Hillcrest High School Country Club Hills
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