Shamaria Fridge
Ypsilanti,MI
Summary
Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than Number years. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Software appointment scheduling system to manage over Number patients weekly. Organized and accurate in managing patient flow. Highly-skilled phlebotomist with Number years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Overview
6
6
years of professional experience
Work History
FCA Shopper
Krogers Fulfillment Center
05.2023 - 01.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Verified each item matched order sheet's description.
Covid Screened
VA Hospital
01.2022 - 04.2023
- Checking temperature of every patient entering hospital
- Assisting patients with putting on face mask
- Directing patients to appointments
Medical Assistant
IHA
01.2021 - 05.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant /Front Desk Receptionist
Taylor Bariatric Institute
09.2018 - 01.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Medical Assistant
Packard Health Center
12.2017 - 07.2018
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Education
Certified Medical Assistant -
Ross Medical Assistant
Ypsilanti, MI12.2017
High School Diploma -
Ypsilanti Highschool
Ypsilanti, MI06.2016
Skills
- Strong Work Ethic
- Online order fulfillment
- Mobile payment processing
- Supply Chain Understanding
- Cash handling proficiency
- Customer Service
- Relationship Building
- Customer Relations
- Planning and Organization
- Flexible Schedule
- Payment Processing
- Lift up to Number pounds
- Prioritizing Orders
- Cash Handling
- Processing payments
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA Compliance
- Patient confidentiality
- Blood collection techniques
- Specimen labeling procedures
- Patient support
- Capillary puncture
- Data Entry
- Medical terminology knowledge
- Paperwork Processing
- Infection Control
- Quality Control
- Pediatric phlebotomy
- Patient preparation
- Syringe method
- Sample storage
- Geriatric phlebotomy
- Skin puncture
- Medical Records Management
- Hemoglobin Testing
- Medical office administration
- Medical Records Maintenance
- Medical Testing
- Specimen Collection
- Butterfly Venipuncture
- Phlebotomy Technician (PT)
- Finger Stick Method
- Certified in CPR/AED
- Team Leader
- Staff Phlebotomy Training
- Appointment Scheduling
Timeline
FCA Shopper
Krogers Fulfillment Center
05.2023 - 01.2024
Covid Screened
VA Hospital
01.2022 - 04.2023
Medical Assistant
IHA
01.2021 - 05.2022
Medical Assistant /Front Desk Receptionist
Taylor Bariatric Institute
09.2018 - 01.2022
Medical Assistant
Packard Health Center
12.2017 - 07.2018
Certified Medical Assistant -
Ross Medical Assistant
High School Diploma -
Ypsilanti Highschool
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