Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamaria Rainge

Crestview,FL

Summary

Motivated and dependable professional with a strong background in customer service, team leadership, and fast-paced work environments. Known for delivering exceptional guest experiences, supporting staff development, and maintaining high standards of reliability and performance. Skilled in conflict resolution, cash handling, training, and shift supervision, with a passion for problem-solving and strategic thinking. Seeking to apply my strong communication and organizational abilities in a dynamic role that supports long-term career growth and stability.

Overview

4
4
years of professional experience

Work History

Shift Leader

7 Brew Coffee
07.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Hostess

Chili's Bar and Grill
06.2023 - 10.2024
  • Answered/ customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Team Member

Rollerworld of Crestview
12.2022 - 06.2023
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.

Cashier

Zaxbys
08.2022 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Team Member

Urban Air Trampoline and Adventure Park
11.2021 - 05.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Education

Associate of Arts -

Northwest Florida State College
Niceville, FL
05-2026

High School Diploma -

Crestview High School
Crestview, FL
05-2024

Skills

  • Team leadership and collaboration
  • Customer service excellence
  • Staff training and development
  • Conflict resolution and role modeling
  • Cash handling and shift management
  • Strategic thinking and decision-making
  • Creative problem-solving
  • Time management and multitasking
  • Verbal and written communication
  • Reliability and goal tracking

Timeline

Shift Leader

7 Brew Coffee
07.2024 - Current

Hostess

Chili's Bar and Grill
06.2023 - 10.2024

Team Member

Rollerworld of Crestview
12.2022 - 06.2023

Cashier

Zaxbys
08.2022 - 10.2022

Team Member

Urban Air Trampoline and Adventure Park
11.2021 - 05.2022

Associate of Arts -

Northwest Florida State College

High School Diploma -

Crestview High School

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