Shamaria Rose
Wichita,KS
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Walmart. Expert in money handling and fostering teamwork, I excel in high-pressure environments, significantly improving service efficiency. Skilled in customer service and problem-solving, I consistently exceed performance goals by leveraging excellent people skills and time management.
Overview
4
4
years of professional experience
Work History
Sales Associate
Walmart
09.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Crew Member
Braums Ice Cream
01.2022 - 09.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Cook
Jimmy John's
07.2021 - 01.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Customer Service Representative
Pizza Hut
01.2021 - 07.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Crew Member
Taco Shop
06.2020 - 01.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
South High School
Wichita, KS05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Money Handling
Timeline
Sales Associate
Walmart
09.2022 - Current
Crew Member
Braums Ice Cream
01.2022 - 09.2022
Cook
Jimmy John's
07.2021 - 01.2022
Customer Service Representative
Pizza Hut
01.2021 - 07.2021
Crew Member
Taco Shop
06.2020 - 01.2021
High School Diploma -
South High School
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