Shamariah Mcfarland

• Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
• Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
• Organized storage areas to optimize materials movements and minimize labor hours.

managed cash drawer,ensuring accuracy of all monetary exchanges and balancing at the beginning and end of each shift.

scanned, itemized,and bagged customers purchases, ensuring proper handling of all merchandise.

Maintained a clean, organized, and well stocked checkout area to enhance customer experience

• Research plan benefits and advice members on co-pay structure, plan summary, maximum out of pocket expenses, as well as status of claims submitted for payment and explanation of denial which allowed clear understanding of benefits available.

• First line of communications with customer, setting the tone for how participants view the company. Thoroughly and efficiently gathering information, to assess and fulfill the participant's needs and assure better decision making, about Healthcare and also Coordinate with pharmacies, Doctor Offices, and override team during emergency situations and resolved issues within 24 hours consistently.

• Checked out customers in a friendly manner and also provided members with information on membership upgrades.