Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Shamarial Brass

Cypress,TX

Summary

To secure a full time position as a medical billing and coding specialist, Retirement Analyst, or Document Control Management that will allow me to use my skilled professional with clinical experience, with the ability to communicate with various healthcare, financial, and documentation management services. I am seeking a position that will employ my ability to identify medical conditions and apply the appropriate code, send out proper processing information to various outlets, and many others. Summary of Qualifications Extensive experience in oil and gas ,health care, customer service, and financial retirement . Provided strong attention to detail with retirement clients account processing Cash Distribution Request, Loans, Required Minimum Distributions, Systematic Withdrawal, Transfer of Value, Rebalance of Assets, Rollover Transfer Out, Hardship Withdrawal Request Strong problem solving skills. Ability to work under pressure. Ability to apply medical knowledge Communicate well with patients. Ensure that all project documents are approved. Proficient in computer applications and EDMS such as Microsoft Office, PeopleSoft, Oracle, Live link, Documentum, SharePoint and Uploading documents to SharePoint, converting documents from word to pdf, 10 key, 60 wpm, VCAT, Agilenet, Microsoft Outlook, Gathers all project information such as schedules, tasks, project meetings / production meeting Work with the project team (engineering, project managers, shipping and receiving, quality, purchasing, assembly technicians, fabricators, couriers) to understand and assist with tracking all work, tasks and project assignments. Excellent interpersonal, verbal and written communication skills Prepare error free reports and written documentations in a timely manner Maintain client confidentiality in written and spoken communication and records Utilize appropriate software such as Facets, Macess, PAS, MiIM, ECAA, Rx Claims Processing of claims, prior authorizations, and appeals inquires Ability to schedule appointments Contracted projects by recording, revisions purposes, distribution, and transmittal Conducted administrative intake and scripted clinical intake calls for clinical review Responsible for providing leadership, mentorship and assistance to teams Proven leadership skills that lead to promotions within shorter than standard time periods Consistently meet and exceed company goals while upholding company standards

Overview

17
17
years of professional experience

Work History

Sr. Customer Service Advocate

United Healthcare
Sugarland, TX
01.2015 - Current

Financial Analyst

AIG Retirement Services
Houston, TX
07.2020 - 10.2022
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
  • Developed forecasting tools to analyze revenue variances and capitalize on industry trends.
  • Performed complex financial and budget analyses to determine requirements and justify requested funding.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Provided primary customer support to internal and external customers.

Customer Service Representative

Heathhelp
Houston, TX
04.2012 - 12.2015

Document Management Specialist

Koch/ Invista
Houston, TX
01.2009 - 09.2011

Education

Medical Billing And Coding

College of Healthcare Professional
10.2015 - 01.2016

Skills

Coaching and mentoring

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Software

Microsoft Office

Timeline

Financial Analyst

AIG Retirement Services
07.2020 - 10.2022

Medical Billing And Coding

College of Healthcare Professional
10.2015 - 01.2016

Sr. Customer Service Advocate

United Healthcare
01.2015 - Current

Customer Service Representative

Heathhelp
04.2012 - 12.2015

Document Management Specialist

Koch/ Invista
01.2009 - 09.2011
Shamarial Brass