SHAMARIS HICKS
Macon,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ATAT
Macon, GA
02.2021 - 03.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
Teleperformance
MACON, GA
06.2019 - 01.2021
- Provided top quality control and eliminated downtime to maximize revenue.
- Took special orders in person and over telephone, generating additional revenue every month.
- Excelled in exceeding daily credit card application goals.
- Surpassed sales goals through implementation of successful marketing strategies.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Warehouse Operator
Amazon
MACON, GA
07.2018 - 08.2019
- Received, sorted and stored incoming inventory items according to established guidelines.
- Performed cycle counts of warehouse stock on a regular basis.
- Maintained accurate records of all goods received, shipped or transferred between warehouses.
- Operated forklifts and other material handling equipment safely and efficiently.
- Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
- Organized the warehouse in an efficient manner to facilitate locating merchandise quickly.
- Followed proper safety protocols when operating machinery in the warehouse.
- Managed hazardous materials appropriately per company regulations.
Education
High School Diploma -
Westside High School
Macon, GA05-2019
Skills
- Call Management
- Complaint resolution
- Consultative Sales
- Report Generation
Timeline
Customer Service Representative
ATAT
02.2021 - 03.2024
Customer Service Representative
Teleperformance
06.2019 - 01.2021
Warehouse Operator
Amazon
07.2018 - 08.2019
High School Diploma -
Westside High School
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