Shamarra Farr
Columbus,OH
Summary
Dynamic professional with a strong foundation in customer service, security, delivery, and warehouse operations. Proven leadership skills enhance team collaboration and drive efficiency. Demonstrates a hands-on approach to learning new skills rapidly, contributing to organizational success. Seeking opportunities to leverage diverse experience in a challenging role that fosters growth and innovation also I am a Hardworking employee with multitasking, and time management abilities.
Overview
5
5
years of professional experience
Work History
Data Center Security Officer
Allied Universal Security Services
Columbus, OH
12.2024 - Current
- Ensured that all personnel entering the data center had appropriate clearance levels for access privileges.
- Maintained detailed logs of all visitors, staff members, and contractors who entered the facility.
- Performed regular security checks on the data center facility and its equipment to ensure compliance with established security protocols.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Searched bags manually to identify prohibited items and contraband.
- Monitored security cameras to identify and respond to suspicious activity.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Maintained high levels of alertness throughout shifts.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Monitored CCTV systems to ensure safety and security of premises.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Provided friendly and professional assistance to employees, visitors and customers.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Created incident reports for any security-related events or occurrences within the data center environment.
- Identified security threats, vulnerabilities and potential malicious activities through log analysis.
Call Center Representative
Discover
Columbus, OH
02.2023 - 12.2023
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Consulted with customers to resolve service and billing issues.
- Updated system with order specifics and customer details, preferences, and billing information.
- Collected deposits or payments and arranged for billing.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Cleaner/Sanitizer
ServiceMaster
Columbus, OH
09.2021 - 02.2023
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Serviced, cleaned and restocked restrooms.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Reported any damages or malfunctions observed while performing duties to supervisor.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Ensured compliance with company policies related to security measures while on duty.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners, sponges, and squeegees.
Delivery Driver
Amazon
Columbus, OH
03.2021 - 07.2021
- Monitored fuel level throughout shift and refueled when necessary.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Received daily delivery instructions and route assignments from dispatch.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Assisted warehouse personnel in packing orders when necessary.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Shift Supervisor
Romeo's Pizza
Columbus, OH
08.2020 - 01.2021
- Developed strategies for improving operational efficiency and customer service levels.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Investigated accidents or incidents occurring during shift hours.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Trained new employees on company policies and procedures.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Conducted weekly inventory of supplies, equipment, and food items.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Monitored staff performance to ensure quality standards were met.
- Completed opening and closing duties to facilitate business operations.
- Taught staff upselling techniques to meet revenue targets.
Security Officer
Securitas Security Services USA
Columbus, OH
02.2020 - 08.2020
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Investigated all reported incidents of theft or vandalism on premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Operated communication systems between officers stationed throughout the facility.
Education
High School Diploma -
Centennial High School
Columbus, OH06-2020
Skills
- Security systems expertise
- Perimeter security management
- Security incident reporting
- Video surveillance management
- Intrusion detection systems
- Background check processes
- Call logging
- Technical support
- Call center customer service
- Account updating
- Cash handling
- Resolving issues
- Training experience
- Documentation and reporting
- Call handling
- Data entry
- CPR and AED
- First aid and CPR
- Problem-solving
- Communications
- Commercial equipment operations
- Proper chemical handling
- Time management
- Attention to detail
- Customer service-focused
- Washroom servicing
- Safety compliance
- Verbal and written communication
Timeline
Data Center Security Officer
Allied Universal Security Services
12.2024 - Current
Call Center Representative
Discover
02.2023 - 12.2023
Cleaner/Sanitizer
ServiceMaster
09.2021 - 02.2023
Delivery Driver
Amazon
03.2021 - 07.2021
Shift Supervisor
Romeo's Pizza
08.2020 - 01.2021
Security Officer
Securitas Security Services USA
02.2020 - 08.2020
High School Diploma -
Centennial High School
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