Shamarra Hardy
Rockford,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Waste Managment
Rockford, IL
03.2024 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
Receptionist
Genesis Daycare
Rockford, IL
03.2018 - 03.2024
- Verified visitors' identification cards before allowing access to the building.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Greeted visitors and provided them with assistance.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Customer Service Representative
Servicom
Rockford, IL
07.2017 - 04.2019
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
Education
Undergraduate - Medical Records
University of Phoenix
Tempe, AZ02-2024
High School Diploma -
Auburn High School
Rockford, IL05-2016
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZSkills
- Call Management
- Inbound and Outbound Calling
- Complaint resolution
- Data Collection
- Scheduling
- Data Entry
- Account updating
- Report Generation
- Appointment Scheduling
- Researching
- Microsoft Outlook
- Microsoft Excel
- Delivery Scheduling
- Problem Resolution
- Computer Proficiency
- Customer Engagement
- Billing issue resolution
- Reporting skill
- Account investigations
- Billing resolutions
- Multi-Task Management
- Microsoft Office expertise
- Active Listening
- Customer Relations
- Critical Thinking
Timeline
Customer Service Representative
Waste Managment
03.2024 - Current
Receptionist
Genesis Daycare
03.2018 - 03.2024
Customer Service Representative
Servicom
07.2017 - 04.2019
Undergraduate - Medical Records
University of Phoenix
High School Diploma -
Auburn High School
Bachelor of Science - Health Administration
University of Phoenix
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