Shamarrah Goodman

• Identified sales opportunities and referred customers to branch partners in financial services.
• Maintained top 5 tellers to reach over 100% quarter goal in the North Michigan region.
• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Handled various accounting transactions.
• Monitored and verified suspicious activity on customer accounts.

▪ Enhanced Security posture, demonstrated by a 95% increase in server uptime, through implementing in-depth log analysis, risk assessments, procedures, guidance, and strict access controls.

▪ Protected Sensitive materials and ensured data privacy, evidenced by zero sensitive data breaches, by coordinating security initiatives, reviewing logs, implementing role-based access controls, and maintaining incident response and disaster recovery plans.

▪ Fostered Engagement and positive brand presence, verified by a 50% increase in user satisfaction, by enforcing platform guidelines and policies to maintain a secure and inclusive online environment.

▪ Conducted Penetration testing and DDoS simulations, identifying vulnerabilities and improving system defenses, leading to a 30%reduction in potential threat exposure.

▪ Provided Continuous security training and awareness to team members, resulting in a more security-conscious culture and improved overall security practices.

• Prepared merchandise for sales floor by pricing or tagging.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to effectively build rapport and lasting relationships.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Managed efficient cash register operations.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Managed aesthetically pleasing displays to showcase company products and increase sales.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Monitored and replenished display inventory and restructured according to available stock.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
• Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
• Researched current trends in visual merchandising to create modern and attractive displays.
• Worked with store managers to implement new displays, promotions and store layout changes.
• Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.

• Created and maintained compelling merchandise presentations to engage customers and help stimulate sales activity
• Executed merchandising and floor moves based on seasonal changes, business needs, and trends
• Aligned visual displays with store guidelines and brand standards
• Encouraged customers to make additional purchases and suggested relevant items
• Met merchandising standards by keeping store stocked and products faced
• Greeted and escorted customers to product racks and shelves to assist with finding merchandise
• Handled customer complaints and inquiries in a courteous and efficient manner
• Tagged new merchandise for sale and updated signs
• Operated cash register and POS to process sales transactions and handle payments
• Followed checklist to complete retail store opening and closing activities
• Supported loss prevention by helping identify theft
• Assisted customers with product selection to ensure customer satisfaction
• Promoted visual presentation standards by keeping store replenished
• Used product knowledge for handling objections
• Greeted customers warmly and offered assistance
• Verified completed work aligned with applicable codes, drawings, and specifications.