Shamay Dorcelly
Summary
Results-driven and accomplished Administrative Services Supervisor with a proven track record of success at Pulmonology, Sleep, Allergy & Critical Care Atlantic Healthcare System, in leading and optimizing operations in fast paced environments. Possessing exceptional managerial and leadership skills, adept at overseeing staff, managing resources, and ensuring seamless daily operations. My adaptability and problem-solving abilities have consistently improved team performance and patient satisfaction. Seeking a challenging manager role to leverage experts in driving organizational growth and success.
Overview
18
18
years of professional experience
Work History
Administrative Services Supervisor
Pulmonology, Sleep, Allergy & Critical Care AMG
05.2019 - Current
- Manage, oversee, and ensure successful administrative, financial and operational functions on site.
- Monitor patient flow & ensuring efficient daily front office operations
- Coordinate overall staffing plan to adequately cover three locations as well as manage staff attendance & PTO.
- Assist with employee performance evaluations, providing constructive feedback to support professional growth and development.
- Manage the recruitment, onboarding and training of new hires, enuring a competent and motivated team aligned with practice's service-oriented goal
- Enhanced communication within the department by establishing regular meetings and fostering open dialogue among team members.
- Manage the office copay collections, handle refunds, payment disputes & review TOS billing.
- Implemented policies and procedures that fostered compliance with company standards as well as local, state, and federal regulations.
- Play a key role in resolving conflicts among staff members by addressing concerns, mediating disputes, administering disciplinary procedures and promoting a positive work environment.
- Delegate tasks effectively to team members, ensuring workload balance and smooth workflow.
- Review all Doctors schedules in Epic & Qgenda thoroughly for any errors, and make corrections as needed
- Address patient complaints, as well as advising difficult patients of being dismissed from the practice.
- Manage and order all office supplies needed for Doctors and other staff.
- Maintaine policy and procedure manuals and documented processes.
Lead Certified Medical Assistant
Pulmonary & Allergy Associates AMG
04.2006 - 05.2019
- Supervised all medical assistants while performing daily tasks like, vital signs, injections, EKGs etc.
- Refill medications, managed expired medications & sample logs.
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
- Exceeded patient expectations through prompt communication with both medical professionals and clients, ensuring timely resolution of any concerns or questions.
- Performed allergy skin tests, patch tests, monitor allergy challenges & administered injections.
- Performed simple lung function tests
- Scheduled patients appointments, scheduled hospital procedures, and obtained authorizations
- Reduced wait times for patients by effectively managing the flow of the clinic, prioritizing tasks, and ensuring timely completion of duties.
- Ensured optimal inventory levels were maintained by monitoring supplies usage and submitting replenishment orders as needed.
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained hazardous sharps collection & disposal
- Participated actively in staff meetings or trainings aimed at improving personal skills development or addressing departmental goalsobjectives.
- Enhanced team performance by mentoring junior medical assistants, sharing expertise in clinical procedures and best practices.
- Promoted a positive work environment among colleagues with open communication and teamwork-focused approach to daily responsibilities.
Certified Nurse Assistant
Morristown Memorial Hospital
08.2013 - 11.2017
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Provided clinical support in the Post anesthesia department
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Assist nurses with stabilizing patients after surgery
- Transport patient to their room, post surgery with nurse supervision.
- Provide administrative support for the unit by overseeing and electronically documenting patient transfers in/out of the department.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Served as a mentor to new staff members, providing guidance and support during their onboarding process.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Education
Associate of Science - Medical Assistant Program
Allen School, Inc
Brooklyn, NYAssociate of Applied Science - Ultrasound Certificate Program
Eastern International College
Belleville, NJSkills
Organizational Leadership
Office Operations Management
Problem Solving & Decision Making
Staff Development & Coaching
Excellent Communication
Time Management & Delegation
Reliability
Microsoft Office
Work Planning and Prioritization
Adaptability and Flexibility
Timeline
Administrative Services Supervisor
Pulmonology, Sleep, Allergy & Critical Care AMG
05.2019 - Current
Certified Nurse Assistant
Morristown Memorial Hospital
08.2013 - 11.2017
Lead Certified Medical Assistant
Pulmonary & Allergy Associates AMG
04.2006 - 05.2019
Associate of Science - Medical Assistant Program
Allen School, Inc
Associate of Applied Science - Ultrasound Certificate Program
Eastern International College
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