Shamaya Baitey
Decatur,GA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Zelis Healthcare
10.2022 - 05.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Conducted thorough audits of existing metrics to identify areas for improvement or refinement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Call Center Sales Representative
Salelytics
12.2020 - 09.2022
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
General Clerk/ Administrative Assistant
Vision Realty
06.2018 - 10.2020
- Storing and processing both digital and paper information; keep records interactions; enter data, such as sales transactions.
- Manage schedules and appointments; distribute memos.
- Assist in preparing interoffice memos and drafting emails; Reconcile department budgets and generate reports.
- Greet visitors in a prompt and friendly fashion.
- Process appropriate paperwork to pay vendor invoices; Perform general offices duties, including faxing, copying, scanning and filling.
Education
High School Diploma -
Newton High School
Skills
- Microsoft Application
- Word
- Power Point
- Excel
- 10 key
- Problem-solving skills
- Customer Support
- Verbal and written communication
- Goal-oriented mindset
- Up-selling capabilities
- Outbound and inbound calls
Timeline
Call Center Representative
Zelis Healthcare
10.2022 - 05.2024
Call Center Sales Representative
Salelytics
12.2020 - 09.2022
General Clerk/ Administrative Assistant
Vision Realty
06.2018 - 10.2020
High School Diploma -
Newton High School
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