Shamaya Glasper
Oakland,CA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Energetic student eager to apply knowledge of project coordination and completion to achieve company goals. Dedicated to working hard to make positive contributions. Motivated Internship Student working toward a business management degree. Hardworking and resourceful individual commended for first-rate collaboration, organizational and time management abilities. Committed to developing career path and expanding work experience. Strong knowledge of Apple and Microsoft.
Overview
8
8
years of professional experience
Work History
Internship Student
OKTA
San Francisco, CA
05.2022 - 09.2022
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with over 50 customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
Quality Inspector Team Leader
Tesla
Fremont, CA
09.2021 - 07.2022
- Supported quality control assessments on manufacturing floor.
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Adapted procedures to mitigate issues and improve deficiencies.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
- Maintained service records, coordinated repairs and oversaw preventive maintenance of manufacturing equipment.
- Revised and drafted policies and procedures to address deficiencies comprehensively.
Security Guard
Securitas Security Services USA
San Francisco, CA
03.2019 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Lobby Receptionist
LinkedIn
San Francisco, CA
08.2020 - 04.2021
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to independently handle over [Number] calls each day.
Internship Student
Microsoft
Berkeley, CA
06.2018 - 02.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Answered incoming telephone calls, took down messages and provided information.
Server
Dennys Restaurant
Oakland, CA
03.2018 - 11.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Auto Detailer
Toyota Motor Manufacturing
Oakland, CA
10.2017 - 12.2017
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Shined vehicle windows and windshields to remove water spots.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Provided mobile detailing services to clients at places of employment.
- Completed vehicle inspections prior to service and after completion to assess damage.
- Identified safety issues and addressed with shift supervisor.
Sales Associate
Ross Dress For Less
Emeryville, CA
01.2017 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Team Member
Jamba Juice
San Leandro, CA
01.2016 - 11.2016
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately
Education
Associate of Arts - Business Administration
Chabot College
Hayward, CA06.2024
High School Diploma -
Castlemont High School
Oakland, CA06.2018
Skills
- Claims Evaluations
- Active Listening
- Critical Thinking
- Valuation Knowledge
- Efficient Service
- Environmental Sampling and Testing
- Adaptability and Flexibility
- POS Systems
- Work Crew Coordination
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Calm and Professional Under Pressure
Timeline
Internship Student
OKTA
05.2022 - 09.2022
Quality Inspector Team Leader
Tesla
09.2021 - 07.2022
Lobby Receptionist
LinkedIn
08.2020 - 04.2021
Security Guard
Securitas Security Services USA
03.2019 - 06.2022
Internship Student
Microsoft
06.2018 - 02.2019
Server
Dennys Restaurant
03.2018 - 11.2018
Auto Detailer
Toyota Motor Manufacturing
10.2017 - 12.2017
Sales Associate
Ross Dress For Less
01.2017 - 08.2017
Team Member
Jamba Juice
01.2016 - 11.2016
Associate of Arts - Business Administration
Chabot College
High School Diploma -
Castlemont High School
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