Shamaya Strahan
Purvis,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Deli Clerk
Ramey's Grocery
Purvis, MS
10.2023 - Current
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Assisted customers with selecting products from the deli case or menu board.
- Operated cash register accurately and efficiently for customer transactions.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Provided accurate pricing information when requested by customers.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Offered suggestions for additional items that would complement customer's order selections.
- Inspected labels on deli products to verify accuracy of pricing.
- Utilized point-of-sale system to process payments from customers.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Responded to customer questions regarding product availability.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Informed customers of deli specials to increase profits.
- Documented and entered special orders for event catering and party trays.
- Followed recipes and customer requests to prepare meals.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Offered samples to promote and upsell specials.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
Cashier/Cook Shift Leader
Lamar County School District
Hattiesburg, Miss
09.2013 - 03.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Performed other duties as assigned by management.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted customers promptly and responded to questions.
Shift Leader
Five Guys Burger And Fries
Hattiesburg, MS
11.2012 - 03.2014
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
Teacher's Assistant
Happy Days School
Abilene, TX
08.2001 - 10.2003
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Coordinated daily tasks between teachers and other staff members.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Greeted parents at school events to provide information about curriculum and activities.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
Education
License -
Academy of Hair Design #6
Hattiesburg, MS07-2008
High School Diploma -
Cooper High School
Abilene, TX05-2001
Skills
- Product Rotation
- Ordering Procedures
- Menu Memorization
- Product Merchandising
- Food Running
- Product Recommendations
- Register operations
- Machine Safety
- Cash Handling
- Food Preparation
- Assignment Grading
- Progress Monitoring
- Student Supervision
- Material Preparation
- Student assessments
- Clerical Support
- Student and parent relations
- Computer Skills
- Complex Problem-Solving
- Individual Student Assistance
- Preparing Instructional Materials
- Student Health and Safety
- Setting up activities
- ID Verification
- Customer Assistance
- POS Systems
- Customer Service
- Cash Register Operation
- Staff Mentoring
- Cash Management
- Daily Reporting
- Customer service excellence
- Ordering Supplies
- Kitchen Management
- Menu Planning
- Food presentation
- Knife Skills
- Food allergy awareness
- Menu development
- Cleaning and sanitation
- Food Safety
- Kitchen Staff Management
- Dish preparation
- Staff Management
- Safety and health guidelines
- Food allergy understanding
- Nutrition
- Special Events
- Grilling Techniques
- Culinary techniques
Certification
3 Bre's sweet treats and more llc
Timeline
Deli Clerk
Ramey's Grocery
10.2023 - Current
Cashier/Cook Shift Leader
Lamar County School District
09.2013 - 03.2023
Shift Leader
Five Guys Burger And Fries
11.2012 - 03.2014
Teacher's Assistant
Happy Days School
08.2001 - 10.2003
License -
Academy of Hair Design #6
High School Diploma -
Cooper High School
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