Shamber McVey

Dental Treatment Coordinator

Duckworth Dental

05.2020 - Current

Scheduled, rescheduled and cancelled appointments for dental patients.
Helped patients complete necessary medical forms and documentation.
Adhered to strict HIPAA guidelines to protect patient privacy.
Verified insurance and explained benefits and outlined pricing details for procedures and services.
Greeted visitors and patients to determine needs, check appointments and direct accordingly.
Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Completed patient referrals to other medical specialists.
Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
Conducted communications and transactions with patients and visitors to foster positive experience.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Carried out front office duties utilizing data entry skills in framework of dental software
Organized and maintained patient chart filing system to promote quick data finding for staff.
Obtained payments from patients and scanned identification and insurance cards.
Organized patient files and streamlined operations to improve efficiency.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.