Shambernique Fillmore
Albany,GA
Summary
Dedicated and responsive professional with proven skills in classroom management, behavior modification, and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Walmart
Albany, GA
06.2024 - Current
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Complied with all health and safety regulations while performing job duties.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Processed credit card transactions accurately and efficiently.
- Verified that all coupons were valid prior to processing them into the system.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted customers with locating merchandise within the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Operated cash registers to process payments for goods and services.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Balanced cash drawers at the end of each shift.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Substitute Teacher
Moultrie Road Head Start
Albany, GA
10.2021 - Current
- responsible for providing instruction and managing classroom environments in the absence of the teacher.
- perform all of the duties of the teachers.
- Provided feedback on assignments or projects given by the regular teacher.
- Substitute assignments can be for just a day, a week, or sometimes for longer periods depending on the absence period of the regular teacher.
- Created an environment conducive to learning while managing challenging behaviors.
- Collaborated with other teachers to ensure student success.
- Encouraged positive behavior among students through effective communication techniques.
Customer Service Representative
Alorica
10.2017 - 10.2021
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Early Childhood Certificate -
Albany Technical College
Albany, GA07-2023
Business Management -
Albany Technical College
Albany, GASkills
- Behavior Modeling
- Parent Communication
- Activity Planning
- Classroom Organization
- Organizational abilities
- Student Engagement
- Positive Reinforcement
- Complex Problem-Solving
- Behavior Management
- Classroom Management
Timeline
Customer Service Cashier
Walmart
06.2024 - Current
Substitute Teacher
Moultrie Road Head Start
10.2021 - Current
Customer Service Representative
Alorica
10.2017 - 10.2021
Early Childhood Certificate -
Albany Technical College
Business Management -
Albany Technical College
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