Shambhavi Athihally Neelakantappa
Whiteland,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Senior Process Executive
Infosys BPO Ltd
02.2007 - 05.2012
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
- Oversaw change management duties during new business process onboarding, reducing productivity interruptions.
- Investigated basic issues and escalated more complicated concerns.
- Prepared accurate documents for customer and business needs.
- Inputted and submitted client information to facilitate speedy processing of paperwork.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Back Office Executive
SPA Capital Services Ltd.
01.2005 - 02.2007
- Processed invoices for payments and handled monthly petty cash.
- Performed database management.
- Organized office operations, leading daily activities.
- Ordered office supplies and maintained supplier contacts in database.
- Maintained inventory for back-office supplies, computers and work-stations.
Education
Bachelor of Commerce - Commerce
Sri Mahaveera College
Moodabidri, Mangalore University04.2003
Skills
- Portfolio Development and Maintenance
- Efficiency Improvement
- Data Tracking
- typing speed 30 words per minutes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Happiness is not by chance, but by choice.
Jim Rohn
Timeline
Senior Process Executive
Infosys BPO Ltd
02.2007 - 05.2012
Back Office Executive
SPA Capital Services Ltd.
01.2005 - 02.2007
Bachelor of Commerce - Commerce
Sri Mahaveera College
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