SHAMBRA WOODS
Aurora
Summary
Resourceful professional with extensive experience in administrative support, customer service, and financial services. Recognized for exceptional organizational skills and proactive problem-solving in high-volume environments. Proven ability to exceed goals, enhance client relationships, and streamline processes for increased efficiency. Strong work ethic and adaptability, with a track record of mastering new skills independently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Assistant
Right Away Trucking
Aurora
12.2023 - Current
- Manage and coordinate executive schedules, travel, and high-level meetings for domestic and international engagements.
- Screen communications, prioritize responses, and act on behalf of the executive to maintain operational efficiency.
- Handle confidential documents and sensitive information with discretion.
- Maintain organized physical and digital filing systems for quick retrieval of records.
- Serve as liaison with clients, vendors, and staff, resolving inquiries promptly and professionally.
Member Consultant (Concurrent Role)
Security Service Federal Credit Union
Aurora
01.2024 - 05.2025
- Consistently met and exceeded sales and service goals while providing tailored financial solutions.
- Processed personal and auto loans, ensuring regulatory compliance and risk mitigation.
- Managed vault operations and maintained precise transaction records for security and accuracy.
- Delivered exceptional service, strengthening member relationships and increasing portfolio growth.
FNOL Representative
Mercury Insurance
San Antonio
08.2021 - 10.2023
- Managed first notice of loss calls, providing clear guidance on claims and coverage.
- Handled customer concerns promptly to retain business and ensure satisfaction.
- Reviewed and processed claim forms with 100% accuracy.
Medical Receptionist
Pecan Valley Rehabilitation & Healthcare Center
San Antonio
03.2020 - 08.2021
- Coordinated patient check-ins, managed appointments, and handled billing inquiries.
- Maintained professionalism while assisting patients, families, and staff in a high-traffic environment.
Night Auditor
Hilton
San Antonio
08.2019 - 05.2020
- Balanced daily financials, reconciled accounts, and prepared performance reports.
- Managed guest transactions, ensuring accuracy and security.
Leasing & Marketing Assistant
Brundage Management Company
San Antonio
01.2019 - 08.2019
- Completed formal Leasing Training through BG Staffing, gaining expertise in property marketing, fair housing compliance, and tenant relations.
- Scheduled showings, processed applications, and assisted clients in selecting properties.
- Handled payments and maintained accurate leasing records.
Assistant Call Center Manager / Trainer
Transcom USA
San Antonio
08.2015 - 03.2018
- Supervised and coached a 30-member team, driving performance improvements and efficiency.
- Developed and delivered training programs focused on customer service excellence.
- Achieved high customer satisfaction ratings through proactive service and first-call resolutions.
Education
High School Diploma -
Roosevelt High School
San Antonio, TXBusiness Administration -
San Antonio College
San Antonio, TXSkills
- Executive & Administrative Support
- Calendar & Travel Management
- Customer Relationship Management
- Financial Services & Lending
- Records & Document Management
- Team Training & Development
- Conflict Resolution & Problem Solving
- Notary Public Services (CO Certified)
- Leasing & Property Management (BG Staffing Certified Training)
- Microsoft Office Suite
- Technical Troubleshooting
Certification
Certified Notary Public, Colorado
Timeline
Member Consultant (Concurrent Role)
Security Service Federal Credit Union
01.2024 - 05.2025
Personal Assistant
Right Away Trucking
12.2023 - Current
FNOL Representative
Mercury Insurance
08.2021 - 10.2023
Medical Receptionist
Pecan Valley Rehabilitation & Healthcare Center
03.2020 - 08.2021
Night Auditor
Hilton
08.2019 - 05.2020
Leasing & Marketing Assistant
Brundage Management Company
01.2019 - 08.2019
Assistant Call Center Manager / Trainer
Transcom USA
08.2015 - 03.2018
High School Diploma -
Roosevelt High School
Business Administration -
San Antonio College
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