Shambra Yocum
Parkersburg,WV
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
25
25
years of professional experience
Work History
Sales Associate
Your Wireless
Vienna, WV
12.2025 - Current
- Guided customers in choosing suitable products.
- Executed daily sales transactions efficiently using point-of-sale systems.
- Developed product knowledge to enhance customer engagement and satisfaction.
- Maintained store appearance by organizing displays and inventory management.
- Collaborated with team members to achieve sales goals and improve service delivery.
Sales Associate
Verizon Wireless
Vienna, WV
09.2000 - 12.2025
- Adapted quickly to new promotions and product launches, ensuring up-to-date information for customers.
- Addressed customer inquiries effectively, providing timely solutions to enhance experience.
- Supported inventory control processes by tracking stock levels and reporting discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Parkersburg South
Parkersburg, WVTimeline
Sales Associate
Your Wireless
12.2025 - Current
Sales Associate
Verizon Wireless
09.2000 - 12.2025
High School Diploma -
Parkersburg South