Hi, I’m
Shambreka Halton
Human Resource and Benefits
Texarkana,AR
Summary
Self-motivated Human Resources & Benefits Coordinator possessing over 5+ years of experience in human resources field and in-depth knowledge of organizational processes. Proficient in handling payroll, posting job vacancies and providing administrative support to human resource personnel. Successfully partners with other departments to achieve objectives.
Overview
9
years of professional experience
Work History
TSD Logistics
Human Resources & Benefits Coordinator
09.2021 - Current
Job overview
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Updated HR database with new employee information, changes in benefits, and other details.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.
- Checked employees' benefits enrollment for accuracy and inputted all data into Employee Navigator.
- Conducted exit interviews with terminated employees.
- Aided staff with employee performance review paperwork and documentation.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
BurlingtonTexarkana, TX
Customer Service Supervisor
04.2021 - 05.2022
Job overview
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created employee schedules to align coverage with forecasted demands.
- Completed store opening and closing procedures.
- Oversaw team of 50+ employees.
- Opened and closed store days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Implemented project management techniques to overcome obstacles and increase team productivity
JCPenney
Customer Service Supervisor
04.2019 - 04.2021
Job overview
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Kept high average of performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Lowe’s Home Improvement
Human Resources Assistant
02.2014 - 10.2017
Job overview
- Developed and maintained HR policies and procedures
- Conducted exit interviews with terminated employees
- Created job descriptions on boards for vacant jobs
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
- Held orientation for up to 10 new personnel to give information on policy and benefits.
Education
Purdue University2550 Northwestern Ave Suite 1100
Bachelor of Science from Human Resources Management
06.2017
Skills
- Employee Benefits Laws
- Health Insurance Plan Knowledge
- FMLA Knowledge
- Human Resources Policy Development
- Verbal and Written Communication
- Open Enrollment
- Workers Compensation
- New Employee Orientation
- ADP Workforce Now
- Microsoft Excel
- Child Support Orders
- Termination Procedures
Timeline
Human Resources & Benefits Coordinator
TSD Logistics
09.2021 - Current
Customer Service Supervisor
Burlington
04.2021 - 05.2022
Customer Service Supervisor
JCPenney
04.2019 - 04.2021
Human Resources Assistant
Lowe’s Home Improvement
02.2014 - 10.2017
Purdue University
Bachelor of Science from Human Resources Management
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