SHAMBRELL SMITH
Atlanta,Georgia
Summary
Experienced Assistant Store Manager with strong leadership, problem-solving, and planning skills. Drives store success by overseeing team activities and day-to-day operations. Committed to maximizing profits and fostering customer loyalty through exceptional service. Skilled in managing business operations and promoting growth. Goal-oriented budget manager consistently meeting targets and providing effective oversight. Talented in operations and team management, closely monitoring operations and empowering staff to handle daily needs independently. Dedicated to strengthening strategies to ensure the business is prepared for any challenge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Zaxbys
01.2022 - 07.2025
- Conducted performance evaluations to optimize staff development.
- Managed customer service issues with effective and swift responses.
- Developed strong customer rapport to increase business opportunities and support brand expansion.
- Strengthened team skills to drive engagement and sustain market edge.
- Developed strategies with senior staff to enhance profit growth.
- Assessed company operations through routine audits and inspections.
- Worked with store manager to create strategies for boosting sales.
- Supported hiring operations.
- Prevented shortages by managing store inventories.
- Trained employees on store policies, sales techniques and new procedures.
- Managed scheduling by aligning employee availability with shift requirements.
- Managed daily operations to optimize workplace efficiency.
- Organized team meetings to review goals, developments, and benchmarks.
Restaurant Co-Manager
Cook Out
10.2018 - 12.2021
- Conducted training sessions for more than 30 staff members on food and beverage knowledge.
- Optimized processes to cut costs by 6% and minimize waste.
- Surpassed monthly sales targets by at least 10% through staff training on upselling techniques.
- Managed customer complaints effectively to uphold positive dining experiences.
- Managed inventory control to ensure optimal stock levels.
Education
General Education Development -
SGTC
Americus, GASkills
- Accounting & Budgeting
- Excellent interpersonal and communication skills
- Fun and energetic
- Performance evaluation and monitoring
- Time management abilities
- Revenue growth
- Teamwork
- Proficient with POS systems
- Poised under pressure
- Experienced in most restaurant positions
- Program administration
- Multitasking capacity
- Customer service
- Scheduling
Certification
- Serve Safe Certified, Warner Robins, GA, GA, Jan 2022
- SERVE SAFE CERTIFICATION, Americus, GA, Jun 2015
Timeline
Assistant Store Manager
Zaxbys
01.2022 - 07.2025
Restaurant Co-Manager
Cook Out
10.2018 - 12.2021
General Education Development -
SGTC
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