Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAMBRI SEWELL

McAlester,USA

Summary

I am a hardworking Manager with proven relationship-building and time management skills in fast-paced restaurant environment. I have been proven successful at handling tables of all sizes with accuracy and impeccable service skills. I strive to meet customer needs, drive satisfaction and promote long-term customer loyalty. I am skilled in offering expertise in order taking, money handling and product promotion. I always greet guests with a genuine smile to help build rapport and promote enjoyable dining experience and maintain thorough knowledge of menu to make recommendations.


I was a friendly Lead Teller and Assistant Banking Center Manager with the ability to build long-lasting relationships with customers and coworkers. I tried to always adhere to security and compliance procedures and be proficient in state and federal banking laws as well as be professional with unsurpassed attention to detail and superior ethics. I did my best to stay focused on balancing customer needs with bank security requirements and sales targets. I maintained knowledge about regulatory requirements and protection protocols. I have over 5 years of experience of computer knowledge and excellent customer service skills. Being accurate, organized and calm under pressure was a main focus as well as having outstanding leadership and training skills.

Overview

19
19
years of professional experience

Work History

Hostess Manager

Roseanna's Italian Food
03.2020 - Current
  • Maintained wine and beer inventory and let management know when to order more.
  • Assisted in making host schedules weekly.
  • Handled customer complaints when needed to speak to a manager when one wasn't available.
  • Maintained, monitored and troubleshot Square POS hardware and software issues.
  • Maintained current menu knowledge to provide accurate information and help customers make selections.
  • Addressed any concerns or complaints quickly to promote customer happiness with meal.
  • Made recommendations concerning daily specials and desserts.
  • Assisted guests with making food and beverage selections.
  • Kept customers happy by balancing check-ins with privacy needs.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to maintain functionality while serving.
  • Attended to new customers quickly to inquire about drinks, offer specials and build positive connections for meal satisfaction.
  • Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, dating food and rolling all silverware.
  • Transported all dirty glassware and utensils from dining room to dish washing area for proper cleaning.
  • Provided excellent customer service by anticipating guests' needs and ensuring satisfaction.
  • Assisted in setting up dining room tables with special attention to sanitation standards.
  • Helped train new wait staff members on proper table set-up techniques and customer service practices.
  • Checked identification when serving alcoholic beverages to ensure compliance with legal drinking age requirements.
  • Assisted in maintaining cleanliness throughout the restaurant including floors, windowsills, tabletops, chairs, counters.

Lead Teller

Vectra Bank Colorado
08.2015 - 10.2019
  • Sole Custodian over Drive-Up Vault and Lobby Vault.
  • Made sure the building is all clear as an Opening/Closing Officer.
  • Balance ATM, Teller drawer and Cash Vaults daily.
  • Assist Branch Service Manager with monthly audits such as cash audits for Tellers, ATM, Open/Close Logs and Cashier's Checks.
  • Assist clients with everyday transactions such as deposits, withdrawals and loan payments.
  • Conduct Domestic and International Wires.
  • Conduct special services and account transactions such as placing stop payments, ordering checks, getting copies of check images, disputing charges, ect.
  • Place holds.
  • Complete CTR's.
  • Responsible for creating schedules for the week.
  • Assisted Branch Manager and Branch Service Manager in conducting interviews.
  • Trained new employees.
  • Achieved personal sales and productivity goals.
  • Knowledge and understanding of banking regulations such as BSA/AML, SCRA, CRA and UDAAP.
  • Familiar with scams and what to look out for.
  • Coached Tellers on product and services Vectra Bank has to offer.
  • Assisted customers with opening new accounts or closing existing ones as needed.
  • Handled customer complaints.
  • Displayed a strong understanding and commitment of Vectra Bank's vision and values.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.

Assistant Banking Center Manager

Academy Bank
02.2013 - 08.2015
  • Balance ATM, Teller drawer and Cash Vaults daily.
  • Perform monthly audits such as cash audits for Tellers, ATM, and Cashier's Checks.
  • Open Demand Deposit Accounts, Money Market Accounts, Savings Accounts and Certificates of Deposits for customers.
  • Assist clients with everyday transactions such as deposits, withdrawals and loan payments.
  • Conduct Domestic and International Wires.
  • Conduct special services and account transactions such as placing stop payments, ordering checks, getting copies of check images, disputing charges, ect.
  • Place holds.
  • Complete CTR's.
  • Create weekly schedules.
  • Conduct interviews.
  • Train new employees.
  • Achieve personal sales and productivity goals.
  • Knowledge and understanding of banking regulations such as BSA/AML, SCRA, CRA and UDAAP.
  • Familiarized myself with scams and what to look out for.
  • Handle customer complaints.
  • Display a strong understanding and commitment of Academy Bank's vision and values.

Sales Associate

General Nutrition Centers Inc.
10.2012 - 06.2013
  • Provide customer service to individuals visiting the store.
  • Understanding of product information, advertising, promotions and other marketing resources.
  • Demonstrate strong product knowledge.
  • Work with store management in opening, closing and operating the store.
  • Cash handling; inventory count and deposits according to GNC procedures.
  • Develop product knowledge by learning the features, advantages and benefits.
  • Achieve personal sales and productivity goals.
  • Assist in maintaining a clean and professional store appearance.
  • Display a strong understanding and commitment of GNC's Vision and Values.

Senior Wait Staff Member

Roseanna's Italian Food
09.2006 - 09.2012
  • Maintained current menu knowledge to provide accurate information and help customers make selections.
  • Addressed any concerns or complaints quickly to promote customer happiness.
  • Made recommendations concerning daily specials and desserts.
  • Kept customers happy by balancing check-ins with privacy needs.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to maintain functionality while serving.
  • Attended to new customers quickly to inquire about drinks, offer specials and build positive connections for meal satisfaction.
  • Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, dating food and rolling all silverware.
  • Transported all dirty glassware and utensils from dining room to dish washing area for proper cleaning.
  • Provided excellent customer service by anticipating guests' needs and ensuring satisfaction.
  • Assisted in setting up dining room tables with special attention to sanitation standards.
  • Helped train new wait staff members on proper table set-up techniques and customer service practices.
  • Checked identification when serving alcoholic beverages to ensure compliance with legal drinking age requirements.
  • Assisted in maintaining cleanliness throughout the restaurant including floors, windowsills, tabletops, chairs, counters.

Education

Associate of Science - Business Administration

Eastern Oklahoma State College
McAlester, OK
05-2026

High School Diploma - undefined

McAlester High School
McAlester, OK
01.2005

Skills

  • Exceptional customer service
  • Excellent communication skills
  • Strong sense of banking ethics
  • MS Office proficient
  • Detail-oriented
  • Sales expertise
  • Team player
  • PowerPoint presentations
  • Friendly
  • Team Leadership
  • Organized
  • Strong work ethic
  • Hardworking mentality
  • Approachable
  • Energetic
  • Problem solving
  • Flexible
  • Reliable
  • Service Quality
  • Order Management
  • Food Inspection
  • Food Safety Understanding
  • Point of Sale (POS) System Operations
  • Guest Relations Management
  • High-Volume Dining
  • Effective Customer Upselling
  • Liquor, Wine, and Food Service
  • Safe Food Handling
  • Table Bussing
  • Food Station Setup
  • Price Memorization
  • POS Operation
  • Menu Memorization
  • Serving Expertise
  • Positive and Professional
  • Reservation management
  • Employee scheduling
  • Food safety compliance
  • Brand representation
  • Workplace safety
  • Sales promotion
  • Guest relations
  • Table management
  • Menu design
  • Customer service
  • Coaching and mentoring
  • Public speaking

Timeline

Hostess Manager

Roseanna's Italian Food
03.2020 - Current

Lead Teller

Vectra Bank Colorado
08.2015 - 10.2019

Assistant Banking Center Manager

Academy Bank
02.2013 - 08.2015

Sales Associate

General Nutrition Centers Inc.
10.2012 - 06.2013

Senior Wait Staff Member

Roseanna's Italian Food
09.2006 - 09.2012

High School Diploma - undefined

McAlester High School

Associate of Science - Business Administration

Eastern Oklahoma State College

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SHAMBRI SEWELL