Shambrika Williams
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
11.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Collected co-payments or full payments from customers
- Managed opening and closing duties for pharmacy
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Quality Assurance
Solutran Inc/ROI
11.2022 - Current
- Grade agent calls and give feedback to help agents to assist member high quality performance of healthy benefits plus member support
- Worked fully remote environment
- Using excel to enter in data of tracker for agents
- Prepare, compile and sort documents for data entry
- Update data and delete unnecessary files
- Comply with data integrity and required HIPAA requirements
- All other duties as assigned
- Maintain logs of activities and completed work
- Paid attention to detail while completing assignments
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Solutran Inc/ROI
04.2022 - 10.2023
- Help members apart of United healthcare with benefits such as OTC benefits and food benefits for health plans, as well as rewards and grocery discounts through Healthy Benefits+ payments through CRM
- Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
- Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
- Fully remote environment.
Bank Teller
Wells Fargo
06.2022 - 11.2022
- Verifying their identification, processing deposits and withdrawals
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Provided exceptional customer service, resulting in increased client retention and loyalty
- Identified sales opportunities and referred customers to branch partners in financial services.
Cashier/Customer Service
Murphy USA
06.2012 - 06.2022
- Responsible for handling cash transactions, making change, restocking merchandise, aiding customers, answering questions, promoting sales, maintaining the presentation of the store
- Worked with floor team and managers to meet wide range of customer needs
- Built relationships with customers to encourage repeat business
- Restocked and organized merchandise in front lanes
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers
- Learned and adapted quickly to new technology and software applications
- Gained extensive knowledge in data entry, analysis and reporting
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Administrative Assistant/Clerk
Pat's Daycare
06.2012 - 06.2022
- Greet parents when entering
- Sign in and sign out students
- Check emails for important update
- Organize and file papers
- Prep and clean for breakfast, and lunch
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Scheduled office meetings and client appointments for staff teams.
Customer Service Representative
Alorica for Verizon
10.2021 - 03.2022
- Provided assistance to clients
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Confirmed payments, refunds, etc
- Provided excellent technical support
- Resolved payment and order disputes
- Fully remote environment
- Wrote call center scripts
- Scheduled reservations for customers
- Created and maintained detailed database to develop promotional sales
- Answered constant flow of customer calls with minimal wait times.
Economic Support Specialist 1
Division of Family and Children Services
05.2021 - 09.2021
- Determines initial and ongoing eligibility for Family Medicaid, Aged, Blind, Disabled Medicaid, or Food Stamps
- Processes applications, reviews, hearing request and/or changes
- Records and evaluates personal and financial data obtained from individuals
- Register online applications, renewals, and process verification via Document System
- Document all call information according to standard operating procedures
- Keys in a high volume of data using standard office hardware
- Review and process change requests over the phone when
- Kept case files updated, accurate and aligned with requirements
- Expedited emergency assistance requests by swiftly reviewing applications and coordinating resources with partner agencies when necessary.
Shift Leader/Cashier
Zaxby's
06.2015 - 04.2021
- Provide friendly, enthusiastic service for all guests
- Promptly greet guests as they enter and thank them as they leave
- Explain menu items, answer questions, and suggest additional items
- Accurately complete orders and guest transactions
- Accept payments, operate cash registers, and maintain receipts
- Handle cash payments, count and verify tills, and record totals appropriately
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process
- Excellent communication skills, both verbal and written.
Education
Georgia Military College
High school or equivalent -
Washington County High School
Skills
- Customer Service Skills
- Communication
- Ability work with others
- Time management
- Leadership
- Self motivated
- Trained new employees
- Shipping And Receiving
- Childcare
- POS
- Caregiving
- Documentation review
- Customer support
- Help desk
- IOS
- Mac OS
- Administrative Experience
- Microsoft Windows
- Technical Support
- Clerical experience
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Network Support
- Operating Systems
- Software Troubleshooting
- Cash handling
- Quality assurance
- Technical support
- Financial services
- HIPAA
- Data Entry
Personal Information
Willing To Relocate: Anywhere
Timeline
Pharmacy Technician
CVS Pharmacy
11.2023 - Current
Quality Assurance
Solutran Inc/ROI
11.2022 - Current
Bank Teller
Wells Fargo
06.2022 - 11.2022
Customer Service Representative
Solutran Inc/ROI
04.2022 - 10.2023
Customer Service Representative
Alorica for Verizon
10.2021 - 03.2022
Economic Support Specialist 1
Division of Family and Children Services
05.2021 - 09.2021
Shift Leader/Cashier
Zaxby's
06.2015 - 04.2021
Cashier/Customer Service
Murphy USA
06.2012 - 06.2022
Administrative Assistant/Clerk
Pat's Daycare
06.2012 - 06.2022
Georgia Military College
High school or equivalent -
Washington County High School
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