Shameca Gatewood
Pine Bluff,Arkansas
Summary
With my current financial and leadership background, I have the ability to lead, coach, and develop within any company that I am assigned to. I'm able to carry out any assignment that may include complex challenges, and follow processes end-to-end to gain the desired resolution. I also possess quality organizational skills that aid in an efficient, well-run company.
Overview
18
18
years of professional experience
Work History
Assistant Vice President; Financial Center Manager
Bank of America
Pine Bluff, AR
09.2015 - 12.2022
- Enforced compliance with information security policy with close monitoring of business and consumer verification procedures
- Opened accounts and processed loan applications for both consumer and business customers
- Developed and implemented strategies to drive deposit, loan, and partner referrals
- Completed quarterly tactical plans to bolster banking center revenue
- Managed loan closings with relationship managers, ensuring the end-to-end process which included proper completion of loan closing documents, as well as ensuring that loan documents were sent to appropriate departments
- Conducted monthly audits of all tasks related to the day to day operations of the financial center, including but not limited to wire transfers, electronic withdrawals, personal and small business accounts, and remote deposit captures.
- Responsible for the adherence to monthly trainings on compliance, risk management, and all other aspects of the business
Assistant Financial Center Manager
Bank of America
Pine Bluff, AR
06.2012 - 09.2015
- Oversaw banking center operations, allocating resources and coordinating workflows to meet business demands
- Responsible for daily operational tasks such as the daily reconciliation of intraday and end of day reports and performing proper research to complete reconciliation.
- Resolved customer inquiries and complaints, proactively using service to sales techniques to provide solutions
- utilized quality assurance knowledge to mitigate risks relate to money laundering and the reporting of any suspicious activities
- Closely monitored transactions in a high volume banking center to ensure that all regulations were adhered to, decreasing the risk of any losses due to financial crimes
Teller Operations Specialist
Bank of America
Pine Bluff, AR
01.2011 - 06.2012
- Researched and resolved customer issues on personal savings, checking, and lines of credit accounts
- Maintained strict compliance with banking standards, regulations, and laws
- Identified suspected fraud based on behavioral and transaction markers
- Trained new employees on procedures and sales strategies to boost team success.
Senior Teller
Bank of America
Pine Bluff, AR
07.2009 - 01.2011
- Helped customers pursue specific bank products by advising on requirements and procedures
- Secured funds with careful attention to bank processes and legal requirements
- Corrected problems with teller operations by proactively examining activities and results.
Teller Operations Specialist
Bank of America
Pine Bluff, AR
10.2007 - 06.2009
- Identified suspected fraud based on behavioral and transaction markers
- Influenced customers to learn about beneficial products and services to meet or exceed daily goals
- Met customer needs consistently with knowledgeable and fast service.
Teller
Bank of America
Pine Bluff, AR
09.2004 - 10.2007
- Received checks and cash for deposits, verifying amounts and checking accuracy of deposit slips
- Met customer needs consistently with knowledgeable and fast service
- Balanced currency, coins, and checks in cash drawers at ends of shifts and calculated daily transactions using computers, calculators, and adding machines.
Education
University of Arkansas at Pine Bluff
Southeast Arkansas College
Lane College
Licensed Agent - Life Insurance
Arkansas Insurance Department
ArkansasSkills
- Administration abilities
- Ability to organize effectively
- Effective communication ability
- Possess great leadership qualities
- Account reconciliation ability
- Strong customer service skills
- Relationship management skills
- Compliance and risk management experience
Timeline
Assistant Vice President; Financial Center Manager
Bank of America
09.2015 - 12.2022
Assistant Financial Center Manager
Bank of America
06.2012 - 09.2015
Teller Operations Specialist
Bank of America
01.2011 - 06.2012
Senior Teller
Bank of America
07.2009 - 01.2011
Teller Operations Specialist
Bank of America
10.2007 - 06.2009
Teller
Bank of America
09.2004 - 10.2007
University of Arkansas at Pine Bluff
Southeast Arkansas College
Lane College
Licensed Agent - Life Insurance
Arkansas Insurance Department
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