Shamecca El
Brooklyn,NY
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
26
26
years of professional experience
Work History
Customer Service Specialist
Shubert Organization
New York, NY
04.1998 - 04.2024
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Ensured compliance with all applicable laws related to consumer protection regulations.
- Provided technical support for troubleshooting software applications used by customers.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Improved customer service wait times to mitigate complaints.
- Addressed customer questions and concerns regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Election Poll Worker
Board Of Elections In The City Of New York
Brooklyn, NY
01.2020 - 12.2022
- Provided assistance to voters by explaining voting procedures and answering questions.
- Verified voter eligibility through checking identification and confirming registration information.
- Distributed ballots to voters, ensuring they were given the correct ballot type.
- Assisted in setting up the polling station prior to opening time, including arranging chairs and tables for voters.
- Inspected voting machines before polls opened, verifying that all necessary equipment was present and functioning properly.
- Ensured compliance with election laws and regulations throughout the day of voting.
- Conducted routine checks on ballot machines to verify proper working order.
- Maintained positive working relationship with fellow staff and management.
- Greeted guests and vendors to assist in navigating space.
Census Enumerator
U.S. Census Bureau
New York, NY
01.2020 - 12.2020
- Conducted door-to-door surveys to collect data from households and individuals.
- Organized, managed and tracked survey responses in an efficient manner.
- Verified accuracy of collected information and updated records accordingly.
- Provided guidance and support to participants regarding the completion of forms.
- Explained the purpose and importance of participating in the census program to respondents.
- Prepared reports on progress made in completing enumeration activities in assigned territory.
- Adhered to established policies and procedures when conducting interviews with residents.
- Ensured that confidential information was kept secure at all times during enumeration process.
- Communicated effectively with co-workers and supervisors regarding any issues or concerns that arose during fieldwork assignments.
- Performed quality control checks on survey forms before submitting them for processing.
Education
High School Diploma -
William H. Maxwell
Brooklyn, NY06-1986
Skills
- Data entry proficiency
- Computer Skills
- Attention to Detail
- Data Management
- Excellent Communication
- Customer Support Expertise
- Complaint Handling
- Regulatory Compliance
- Conflict Resolution
- Telephone Etiquette
- Privacy and data security
- Documentation And Reporting
- Data Integrity
- Time Management
- Active Listening
Timeline
Election Poll Worker
Board Of Elections In The City Of New York
01.2020 - 12.2022
Census Enumerator
U.S. Census Bureau
01.2020 - 12.2020
Customer Service Specialist
Shubert Organization
04.1998 - 04.2024
High School Diploma -
William H. Maxwell
Similar Profiles
Tracey-Ann RickettsTracey-Ann Ricketts
Service Porter at Shubert OrganizationService Porter at Shubert Organization
Chrissy CollinsChrissy Collins
Head Usher at Shubert OrganizationHead Usher at Shubert Organization
Jacques PradelJacques Pradel
IT Administrator at The Shubert OrganizationIT Administrator at The Shubert Organization