Shamecca Heywood
Long Island City,ny
Overview
17
17
years of professional experience
Work History
Cleaner
Mta New York City Transit
05.2017 - Current
- Driver
- Used power scrubbing and waxing machines to scrub and polish floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Organized and used industrial cleaning products following strict safety procedures.
- Provided assistance to other staff members with cleaning of difficult areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Handled equipment, chemicals, and materials properly and with caution.
Operational Planner
Mta New York City Transit
03.2013 - 05.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Collect ridership data and performance data of bus and train routes
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Casino Cleaner
Resort World Casino
06.2012 - 03.2013
- Delivered quality customer service to address urgent needs and cleaning requests.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Provided assistance to other staff members with cleaning of difficult areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Replaced light bulbs and other electrical fixtures as needed.
Cashier
Key Food Supermarket
12.2011 - 06.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cook
McDonald's
06.2009 - 09.2010
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Receptionist
Catholic Charities
07.2008 - 08.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Teacher Helper
Queens Village Day School
07.2007 - 08.2007
- Responded to student needs and questions promptly.
- Supported classroom activities, tutoring, and reviewing work.
- Adhered to classroom protocols to keep areas clean, neat and organized.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
Teacher's Aide
Queens Village Day School
07.2006 - 08.2006
- Assisted teachers with supervision and care of group of Number children.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Education
High School Diploma -
Washington Irving High School
08.2010
Skills
- Data Entry
- Attention to Detail
- Organization and Time Management
- Teamwork and Collaboration
- Critical Thinking
- Dependable and Responsible
- Multitasking Abilities
- Problem-Solving
- Team building
- Safe Driving Practices
Timeline
Cleaner
Mta New York City Transit
05.2017 - Current
Operational Planner
Mta New York City Transit
03.2013 - 05.2017
Casino Cleaner
Resort World Casino
06.2012 - 03.2013
Cashier
Key Food Supermarket
12.2011 - 06.2012
Cook
McDonald's
06.2009 - 09.2010
Receptionist
Catholic Charities
07.2008 - 08.2008
Teacher Helper
Queens Village Day School
07.2007 - 08.2007
Teacher's Aide
Queens Village Day School
07.2006 - 08.2006
High School Diploma -
Washington Irving High School
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