Shamecka Davis
Birmingham,AL
Summary
Accomplished SNAP Case Manager Supervisor with a proven track record at the State of Alabama Department of Human Resources, enhancing program compliance and client satisfaction. Expert in government regulations and client advocacy, I significantly improved team morale and client service delivery through innovative training and development. Skilled in documentation management and stakeholder collaboration, I consistently exceed performance goals.
Overview
16
16
years of professional experience
Work History
SNAP Case Manager Supervisor (FSS)
State of Alabama Department of Human Resources
07.2023 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Led employee relations through effective communication, coaching, training, and development.
- Coordinated services with other agencies and community-based organizations to provide useful benefits to clients.
- Interpreted regulatory rules or rule changes and communicated with others through corporate policies and procedures.
Case Manager II (FSW II)
State of Alabama Department of Human Resources
12.2022 - 07.2023
- Prepared and submitted regulatory file applications and supporting documentation for intentional SNAP violations.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Identified suspicious information in SNAP case and initiated the claim to manager for processing.
Case Manager (FSW)
State of Alabama Department of Human Resources
12.2019 - 12.2022
- Conducted interviews with participants to assess eligibility.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments , conducting telephone interviews daily, and screening applicants for eligibility while maintaining confidentiality.
- Followed guidelines when reviewing applicant data to determine eligibility for assistance.
- Collaborated with management to implement improved methods of communicating organization policies, regulations, and procedures to clients, resulting in high compliance with regulatory statutes.
- Updated client documentation for accurate, compliant and current records.
Human Resource Assistant
North American Onsite
02.2017 - 12.2019
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Quality Inspector Team Leader
Personnel Staffing
05.2015 - 02.2017
- Adapted procedures to mitigate issues and improve deficiencies.
- Remained compliant with federal, state and municipal regulations related to safety of company and personnel.
- Maintained service records, coordinated repairs and oversaw preventive maintenance of manufacturing equipment.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
Warehouse Associate
AmerisourceBergen
07.2013 - 05.2015
- Performed inventory control, such as counting, and stocking merchandise.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Caregiver/School
NA
12.2012 - 07.2013
- Took time off from the military and began pursuing my degree
Administrative Assistant
United States Navy, USN
12.2008 - 12.2012
- Managed meeting schedules answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
MBA - Human Resources Management
Liberty University
Lynchburg, VA12-2019
BBA - Business Administration And Management
Strayer University
Birmingham, AL12-2017
Skills
- Stakeholder collaboration
- Program planning
- Client advocacy
- Case assessment
- SNAP Benefits Program Compliance
- Client Eligibility Determination
- Government Regulations & Policies
- Documentation & Case Management
- Customer Service & Client Advocacy
- Data Entry & Record Maintenance
- Cross-functional Team Collaboration
- Conflict Resolution and Problem-Solving
Timeline
SNAP Case Manager Supervisor (FSS)
State of Alabama Department of Human Resources
07.2023 - Current
Case Manager II (FSW II)
State of Alabama Department of Human Resources
12.2022 - 07.2023
Case Manager (FSW)
State of Alabama Department of Human Resources
12.2019 - 12.2022
Human Resource Assistant
North American Onsite
02.2017 - 12.2019
Quality Inspector Team Leader
Personnel Staffing
05.2015 - 02.2017
Warehouse Associate
AmerisourceBergen
07.2013 - 05.2015
Caregiver/School
NA
12.2012 - 07.2013
Administrative Assistant
United States Navy, USN
12.2008 - 12.2012
MBA - Human Resources Management
Liberty University
BBA - Business Administration And Management
Strayer University
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