Accomplished professional with extensive experience in customer service, management, and administration. Skilled at managing teams, team building, and ensuring target goals are always met. Demonstrated success in managing high-volume tasks within fast-paced environments.
Provide leadership and supervision to the social service staff.
Supervise the process of identifying clients’ needs and matching them to the appropriate shelter unit.
Prepare statistical reports for program analysis and work measurement.
Conduct routine supervision and ensure staff adhere to city time and leave regulations.
Train, support, and monitor intake staff to meet performance and compliance standards.
Supervise office activities to timely process all class c violations including communicating with owners, landlords, tenants, community advocates, Emergency Repair Unit, Housing Litigation Unit, and other programs to facilitate compliance.
Provide supervisory support on inquiries from tenants, landlords, property managers, and community representatives.
Review, prepare, and submit affidavits for no access to heating plants and emergency repair violations.
Complete audits and follow up with the Housing Manager to ensure all deficiencies are corrected; write reports of audit findings for the Directors.
Responsible for file inspection and ensuring communities are conforming to rental application criteria and maintaining accurate recordkeeping.
Complete audits and follow up with the Housing Manager to ensure all deficiencies are corrected; write reports of audit findings for the Directors.
Responsible for file inspection and ensuring communities are conforming to rental application criteria and maintaining accurate recordkeeping.
Answer inquiries from the general public and defense attorneys regarding judicial procedures.
Provide aid and assign cases to the Police Department, Paralegals, and Assistant District Attorneys.
Provide health education counseling to members, emphasizing the importance of medical, and mental health treatment and medication compliance.
Provide support services by facilitating primary care appointments and discharge planning.
Perform member assessments and high-volume data collection in accordance with plan requirements.
Coordinate with various service providers to ensure clients receive all entitlements.
Assess clients' capabilities, problems, and situations to determine services needed.
Provide intakes and comprehensive case management to the MICA population.
Ensured clients received all necessary services, i.e., meals, personal care products, intake, etc.
Responsible for the coordination of congregate meal delivery.
Developed and implemented outreach strategies to enroll youth in after-school programs.
Assisted with the development and delivery of the curriculum that would stimulate growth in language, social, and motor skills.
Coordinated internal and external meetings for the Vice President and C.E.O.
Responsible for all office administration.
Implemented promotional/marketing ideas for the following artists: Eminem, U2, and 50 Cent.
Proficient in Microsoft Office, Communication, Management, Conflict Resolution, Interpersonal, Analytical, Leadership, Adaptability / Flexibility, Customer Service, Multitasking, Listening, Critical Thinking, Time Management, Decision Making, Reliability, Organizational, Program Management, Project Management, Confidentiality, Recruiting, Objectivity, Research, Team Building and Marketing
International Traveling
Exploring Cultures
Visiting Museums