Summary
Overview
Work History
Education
Skills
Timeline
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Shameeka Williams

Newberry,SC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Quality Inspector

Samsung
06.2018 - Current
  • Conduct meticulous quality inspections, identifying defects and implementing corrective measures to enhance product standards at Samsung
  • Inspects and approves incoming materials by confirming specifications, conducting visual and measurement tests, and rejecting and returning unacceptable materials
  • Inspects in-process production by confirming specifications, conducting visual and measurement tests, communicating required adjustments to production supervisor
  • Approves finished products by confirming specifications, conducting visual and measurement tests, returning products for re-work, and confirming re-work
  • Documents inspection results by completing reports and logs, summarizes re-work and waste, and inputs data into quality database
  • Keeps measurement equipment operating by following operating instructions and calibration requirements, and calling for repairs
  • Maintains safe and healthy work environment by following standards and procedures, and complying with legal regulations
  • Updates job knowledge by participating in educational opportunities and reading technical publications
  • Accomplishes quality and organization mission by completing related results as needed
  • Conduct thorough inspections using advanced AI-driven quality assessment tools
  • Collaborate with cross-functional teams to resolve quality issues and improve processes
  • Analyze inspection data to identify trends and recommend process improvements
  • Implement and monitor automated quality control systems for efficiency and accuracy
  • Train and mentor junior inspectors on best practices and new technologies
  • Develop and update quality control documentation and standard operating procedures
  • Participate in agile project teams to integrate quality control in product development
  • Ensure compliance with industry standards and regulatory requirements through regular audits
  • Utilize remote collaboration tools to coordinate quality inspections across multiple sites
  • Lead root cause analysis sessions to address recurring quality issues effectively
  • Stay informed on emerging quality control technologies and methodologies for continuous improvement

Investigator Reporter I

General Information Services
01.2015 - 06.2018
  • Implemented advanced verification techniques, significantly improving report quality
  • Streamlined processes, leading to faster case resolutions and increased client satisfaction
  • Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
  • Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
  • Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
  • Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices
  • Proficient in video conferencing platforms such as Zoom, Hangouts, and Skype, able to communicate with customers across a variety of channels

Cashier

Walmart
01.2011 - 01.2015
  • Managed cash transactions efficiently, ensuring customer satisfaction
  • Resolved issues promptly, enhancing store reputation
  • Developed strong multitasking skills
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Prevented store losses using awareness, attention to detail and integrity
  • Cross-trained and provided back-up for other customer service representatives when needed
  • Computed accurate sales prices for purchase transactions
  • Worked as a team member performing cashier duties, product assistance and cleaning
  • Assisted customers with store and product complaints
  • Guaranteed positive customer experiences and resolved all customer complaints

Packer

Sterilite
01.2008 - 01.2011
  • Efficiently packed and organized products, ensuring accurate order fulfillment and maintaining high quality standards
  • Implemented time-saving techniques to boost productivity
  • Sort, grade, weigh, and inspect products, verifying and adjusting product weight or measurement to meet specifications
  • Observe machine operations to ensure quality and conformity of filled or packaged products to standards
  • Attach Identification labels to finished packaged items, or cut stencils and stencil information on containers, such as lot numbers or shipping destinations
  • Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn’t sticking properly
  • Inspect and remove defective products and packaging material
  • Count and record finished and rejected packaged items
  • Stop or reset machines when malfunctions occur, clear machine jams, and report malfunctions to a supervisor

Education

High School Diploma -

Newberry High School
Newberry, SC

Skills

  • Time Management
  • Data Analysis
  • Critical Thinking
  • Adaptability
  • Team Collaboration
  • Typing
  • Remote work tools
  • Claims Processing

Timeline

Quality Inspector

Samsung
06.2018 - Current

Investigator Reporter I

General Information Services
01.2015 - 06.2018

Cashier

Walmart
01.2011 - 01.2015

Packer

Sterilite
01.2008 - 01.2011

High School Diploma -

Newberry High School

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Shameeka Williams