Summary
Overview
Work History
Education
Skills
Qualifications and expertise
References
Timeline
Generic

Shameer Somai

New York,NY

Summary


Innovative Professional with 15 years of retail management and marketing expertise.

Strong ability to make decisions independently and handle high pressure/high volume environments.

Highly skilled in P&L management, pricing strategies, purchasing and vendor relations, management reorganization, product roll out and targeted marketing.

Known for developing and executing innovative corporate policies and procedures.

Extensive background in associate development, training and recruiting.

Adequate staff management, minimizing associate disputes, terminating employees and administering disciplinary procedures.

Customer service driving

Excellent listening skills, written and oral communications

Overview

15
15
years of professional experience

Work History

Pharmacy/Store Manager

CVS
02.2016 - Current
  • Accountable for achieving store sales goals and promoting productivity through measurement and monitoring of progress and results against key targets
  • Promote excellence in customer service by modeling brand specific service standards, monitoring and responding to customer feedback, and ensuring the team is engaging with each customer to create an authentic brand experience.
  • Responsible for managing store schedules, loss prevention, store audits, expense control, weekly reports and ensuring that company/store policies and procedures are followed.
  • Supports store marketing events and grows relationships in the community to generate brand awareness, drive traffic by seeking opportunities to engage with the customers and support/ participate in community initiatives outside the four walls of the store.
  • Provide coaching and training programs to the store team in customer service, engagement, brand identity, product knowledge and operations while also providing real-time feedback that enables growth and success.
  • Ensure visual merchandising standards are met by implementing floor-sets and merchandising directives.
  • Maintain store inventory through proper shipping and receiving procedures.
  • Select, hire and develop a high performing team
  • Build an active talent community and network
  • Responsible for development of staff:
  • Actively communicate and maintain succession plans for staff
  • Communicate and deliver rewards, recognition, annual performance appraisal process; as well as address performance issues and administer discipline when appropriate.
  • Ensure compliance with company safety and adherence to policies and procedures, standards and practices, and company directives.
  • Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
  • Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others

Account Manager

Wall Street Executive
01.2015 - 01.2016
  • Managing team
  • Project manager
  • Sales
  • Interview
  • Training/Coaching

Store Manager

Duane Reade Pharmacy
09.2011 - 01.2015
  • Measure and Monitor sales performance taking action to improve business performance when needed.
  • Ownership of operational execution of store to achieve necessary revenue targets while balancing budget and expenses
  • Use a high level of business acumen to understand the business drivers and opportunities and build solutions.
  • Consistently meet and exceed store sales goals.
  • Drive the execution of an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
  • Lead the sales floor and deliver an excellent customer experience through a customer first mindset to build loyal client relationships
  • Assist customers and monitor client interaction with the team and technology, provide in the moment coaching for continuous improvement
  • To create an optimal balance of sales and service by having the right people, in the right place at the right time through effective scheduling while achieving payroll goals
  • Deliver and maintain extraordinary customer experience NPS scores.
  • Uphold consistent inventory accuracy and controls in store. Lead & train the team in store to ensure consistent deliverables.
  • Contribute to Loss Prevention in all areas of the business, set expectations & own training for the store team.
  • Ensure facility maintenance, presentation and organization.
  • Lead merchandising presentation and concept standards utilizing retail & product reporting to regularly strategize for the customer experience and productivity of the business.
  • Provide real-time and weekly feedback on product and sales performance to corporate partners to influence allocations and the success of the business
  • Ensure the selling floor reflects the brand and concept standards at all times, train support staff and develop talent in visual and digital merchandising
  • To manage the day-to-day performance of the retail teams, enabling progressive career development and an incredible employee experience.
  • Accountable for hiring, training and development of the store team across all areas of the business.
  • Provide performance feedback to ensure growth, change and results Understand current culture and areas for improvement, work with Regional Director for constant improvement through activations, recognition, and thorough communication
  • Own Reviews / Development Plans / Disciplinary Action and Corrective Action for the team

Store Manager

A to Z Electronics
01.2010 - 09.2011
  • Responsible for day-to-day retail operations, including:
  • Sales
  • Customer Relations
  • Managing and mentoring staff
  • Inventory management

Education

Associate Degree - Computer Science, industrial electronics technology

Borough of Manhattan Community College
199 Chambers St, New York, NY 10007
01.2012

High School Diploma -

Washington Irving High School
14 STREET IRVING PLACE
01.2009

Skills

  • Communication skills: The ability to convey information clearly and effectively
  • Critical thinking: The ability to analyze and evaluate information to make informed decisions
  • Problem-solving: The ability to identify and solve problems efficiently
  • Time management: The ability to prioritize tasks and manage time effectively
  • Leadership: The ability to guide and motivate a team towards achieving goals
  • Adaptability: The ability to adapt to new situations and handle change
  • Teamwork: The ability to work collaboratively with others towards a common goal

Qualifications and expertise

  • Certificate: CPR / AED / First-Aid
    (Adult / Child / Infant / Choking)
    AED / Injury & Universal Precautions
  • New York State Office of Children and Family Services
  • NYCDOB license: SITE SAFETY TRAINING SUPERVISOR
  • OSHA

References

Available upon request.

Timeline

Pharmacy/Store Manager

CVS
02.2016 - Current

Account Manager

Wall Street Executive
01.2015 - 01.2016

Store Manager

Duane Reade Pharmacy
09.2011 - 01.2015

Store Manager

A to Z Electronics
01.2010 - 09.2011

Associate Degree - Computer Science, industrial electronics technology

Borough of Manhattan Community College

High School Diploma -

Washington Irving High School

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Shameer Somai