SHAMEER VEETTILAKATH
Doha
Summary
Accomplished Administrative Assistant with a proven track record at DPM INTERNATIONAL QFZ W.L.L, enhancing office productivity and client retention through exceptional customer service and expertise in Microsoft Excel. Demonstrated ability to manage sensitive information and streamline processes, significantly improving interdepartmental communication and operational efficiency.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
19
19
years of professional experience
Work History
ADMIN ASSISTANT
DPM INTERNATIONAL QFZ W.L.L
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Administrative Officer
METALS FORMING SUPPORT FACTORY W.L.L
08.2018 - 09.2020
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created, prepared, and delivered reports to various departments.
Office Coordinator
AL HAZAM DOCUMENTATION OFFICE
06.2006 - 03.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
Education
Bachelor of Arts - Islamic Studies
AL JAMIA AL ISLAMIYYA
Kerala - India04-2005
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Excel
- Documentation and recordkeeping
Languages
Malayalam
Native language
English
Advanced
C1
Arabic
Advanced
C1
Hindi
Upper intermediate
B2
Timeline
ADMIN ASSISTANT
DPM INTERNATIONAL QFZ W.L.L
03.2022 - Current
Administrative Officer
METALS FORMING SUPPORT FACTORY W.L.L
08.2018 - 09.2020
Office Coordinator
AL HAZAM DOCUMENTATION OFFICE
06.2006 - 03.2018
Bachelor of Arts - Islamic Studies
AL JAMIA AL ISLAMIYYA
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