Shameeza Abdul
Brooklyn,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
SSP America
06.2018 - Current
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Cashier
OTG Management
10.2022 - 01.2023
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
Front Desk Receptionist
The Umbrella Hotel
02.2019 - 03.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate - Customer Care Skills And Telephone Etiquette
Alison
Online11-2024
Certificate - Medical And Clinical Administration
Alison
Online10-2024
High School Diploma -
Canarsie High School
06.2017
Skills
- Physically fit and able to do lifting (up to 60 lbs)
- Excellent leadership skills
- Flexible Schedule: Morning, Night, & Overnight
- Retail & Hospitality work experience
- Time management
- Relationship Building
- Computer Skills (Excel, MS Office, Word proficiency)
- Data Entry
- POS systems expert
- Multi-line telephone operations
Timeline
Customer Service Cashier
OTG Management
10.2022 - 01.2023
Front Desk Receptionist
The Umbrella Hotel
02.2019 - 03.2021
Customer Service Representative
SSP America
06.2018 - Current
Certificate - Customer Care Skills And Telephone Etiquette
Alison
Certificate - Medical And Clinical Administration
Alison
High School Diploma -
Canarsie High School
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